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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,246 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,246 reviews

July 06, 2024

I’ve been using this dealership since I moved here. That was in 2017.. never had a problem with anyone. They are very courteous and steer me in the right direction. Always a pleasure dealing with them. More

by tomk89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamram Ali
Jul 08, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 06, 2024

Service warranty not honored by service associate. They did nothing to research the issue. I More

by rdlagess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Jul 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for speaking with us over this misunderstanding. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at erivera@Sterlingmccalltoyotafortbend.com. Eduardo Rivera, Service Director

Jul 13, 2024 -

rdlagess responded

I heard from the other Toyota dealer owned by Sterling McCall, but was surprised to get this response since I’ve not heard any from your dealership. I have since chosen to drive a little further into Houston to get my service in the future at the other dealership.

July 03, 2024

Amazing service , we are so pleased with our first brand new truck. Robert White helped us , he made our buying experience so easy and we appreciate him for that . He’s very respectful and very professional More

by The Umanas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert white
Jul 04, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found Robert to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 21, 2024

We found an excellent price on the specific model exterior and interior color SUV we were looking for on the Toyota website for inventory of local dealers. We contacted the dealer and they had the SU More

by j.cervantes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett West, and David Pham
Jun 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Toyota Fort Bend. We're happy we could meet your expectations! We look forward to your next visit! Take care!

June 20, 2024

Great customer service and a very clean place and that also give you free food while you’re waiting for your car to be serviced 😊 More

by Toya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Jun 20, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2024

I thought the technician, Mr. Nguyen very conscientious and the mechanic was thorough and did very good work. My 2011 Corolla runs great now. More

by Frances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Jun 20, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Frances, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you have any further questions, please give us a call. We're always happy to help!

June 15, 2024

Advisor was polite. Service was quick and thorough. Cashier was friendly. Enjoyable experience. Will go back. More

by Tna92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Jun 16, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

June 13, 2024

Toyota took care of my car in a timely manner. Joe and his team let me know what was needed and what they would be doing to my car. More

by lilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosilez
Jun 14, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi Lilly, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 12, 2024

Advisor explained and broke down cost and was helpful in setting up financing for repairs. More

by phe112593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Jun 13, 2024 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2024

Dealership’s get a bad rap, but they save me a lot of time and trouble. Thanks for taking care of me and so quickly. More

by hollygottula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hao Tuan Du
Jun 14, 2024 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

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