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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,244 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,244 reviews

May 02, 2024

Great experience! Andy Pham did a great job explaining the car and I got a good deal. This is where I will return the next time I'm in the market. More

by rvrover
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Pham, Alex Luengas
May 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Congratulations on your new vehicle! We're thrilled that Andy provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 01, 2024

Everyone was very nice and and happy Iove to see that it’s !! Made me feel good been around them they got the job done fast I will let other people no how good they were,., More

by JbMcCoy15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Bacerra/ Anthony Zummo, Chris Anderson
May 04, 2024 -

Sterling McCall Toyota Fort Bend responded

That's wonderful to hear! We're glad that everyone at the dealership made you feel good and that the job was done quickly. Thank you for sharing your positive experience, and we appreciate you spreading the word to others. Thank you for choosing us!

April 30, 2024

The associates were very helpful and made my experience worthwhile and one in a million. More

by alaincolaire77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Emebo, Ryan Oneal , Garrett Burleson, Bibin Thomas, Chris Anderson
May 02, 2024 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that our associates made your experience so special! We aim to provide exceptional service and ensure that every customer feels valued and well taken care of. Thank you for choosing us, and we look forward to serving you again in the future.

April 28, 2024

The staff is friendly, they proactively ask if I need help. I needed to do car maintenance and they were very fast, and efficient. One team member gave me advice on car parts that I would've never known More

by sdportillo36
Recommend Dealer
Yes
Employees Worked With
Adrian, Garrett Burleson, Bibin Thomas, Chris Anderson
May 02, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a proactive informed experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Excellent service. Syed Rizvi had excellent knowledge of the products and was very friendly and engaging. More

by dermadiva559
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick in finance, Chris Anderson
Apr 27, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Tariq is very good he take care his customers very professionally and friendly always p More

by Aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq
Apr 25, 2024 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that Tariq provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

My vehicle had to be serviced 3 times after spark plug replacement. Check engine light came on each time and after the first time it was fixed it left me stranded at a gas station and had to be towed to T More

by Priscila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Rosilez and Alex
Apr 24, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the repeated issues with your vehicle after the spark plug replacement and the lack of communication from our service department. I understand how frustrating and inconvenient this must have been, especially after being a loyal customer for over 7 years. I would like the opportunity to address your concerns and improve our service. Please contact me at your earliest convenience. I look forward to speaking with you. Eddie Rivera Service Director erivera@fortbendtoyota.com

Apr 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 23, 2024

Service was quick. Staff were very friendly and professional. Over all my experience was great. More

by Beccamburke89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell
Apr 24, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 23, 2024

Nice and profesional people. They they will keep me informed and they did. I really like that More

by Maria Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Apr 24, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 21, 2024

Excellent service very friendly and professional people I like to recommend this shop to mine friends More

by Anatoliyv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamran Ali
Apr 23, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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