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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,245 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,245 reviews

April 21, 2024

Excellent service very friendly and professional people I like to recommend this shop to mine friends More

by Anatoliyv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamran Ali
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Apr 23, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 21, 2024

Rep was very professional and helpful with questions that I had. Assisted with car display concerns. More

by mhumphrey62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
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Apr 23, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a professional and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 20, 2024

Hospitable place of business both on the showroom floor & in the garage. Anthony is an asset More

by Raymazur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Zumma
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Apr 23, 2024 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a hopitable experience and that Anthony provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 18, 2024

“Amazing car buying experience! ” Staff were very professional and were great to work with. I recommend it! More

by mcardoso6565
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Samuels
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Apr 19, 2024 -

Sterling McCall Toyota Fort Bend responded

Congratulations on your new vehicle! We're thrilled to have delivered an amazing sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

April 17, 2024

Fast and courteous staff. Only got to read six pages and car tag inspection was done. Also a cup of coffee. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and cashier
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Apr 19, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a fast and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 16, 2024

Timely service. Replaced battery and received recommendation. Service advisor Omar was helpful and answered all my questions. More

by paani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Garcia
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Apr 18, 2024 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a timely experience and that Omar provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 16, 2024

Very dissatisfied in the customer service. Sales person seem to haggle over a couple hundred dollars, but I ended up buying the vehicle anyways. After the vehicle was purchased, I noticed a sm More

by socksjd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Harry Palmer
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Apr 17, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 04, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback about this issue. That should not have happened, and I apologize for the poor customer service you experienced. Your case is a learning opportunity for us to improve our service. Could you please contact me directly? I would like to address your concerns personally and ensure we prevent this from happening in the future. I look forward to speaking with you. Patrick Renteria General Sales Manager prenteria@sterlingmccalltoyotafortbend.com

April 14, 2024

The dealership is huge and the we waiting room has plenty of places to sit . The prices are much better than other dealerships More

by Ahfang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Apr 16, 2024 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that you appreciated the spacious waiting room and competitive prices at the dealership. Thank you for choosing us!

April 13, 2024

I received very professional and friendly assistance during my service visit. I would recommend this dealership to everyone. More

by Barrytexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon , Garrett Burleson, Bibin Thomas, Chris Anderson
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Apr 16, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a professional and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 13, 2024

Hands down! Always top tier service!! Thank you Toyota for everything I will always be a loyal customer for life! More

by micagarza85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosilez , Garrett Burleson, Bibin Thomas, Chris Anderson
Report | Print
Apr 16, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a top-tier experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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