Sterling McCall Toyota Fort Bend

Great customer service by Ray. Waiting area is perfect if you need to work. They even have a kids play room. Coffe drinks and donuts are plus! Waiting area is perfect if you need to work. They even have a kids play room. Coffe drinks and donuts are plus! More

Mr. Harry Palmer was very good in assisting us. Buying a vehicle can be overwhelming and he was able to make the process smooth. He was accommodating to our needs and extremely patient with us through the vehicle can be overwhelming and he was able to make the process smooth. He was accommodating to our needs and extremely patient with us through the process. We got the vehicle we wanted at a good price. Thank you Mr. Harry. More

It took less time than I anticipated, and everyone in Service were Kindhearted and very responsive! Service were Kindhearted and very responsive! More

Sterling McCall Toyota Fort Bend is the best. Very professional, very accommodating. The service was quick and efficient. The Service Advisor, Mr Becerra was very friendly and polite. The facilit Very professional, very accommodating. The service was quick and efficient. The Service Advisor, Mr Becerra was very friendly and polite. The facility is great, the waiting area with HDTV and plenty of water bottles, soft drinks and all kinds of freshly brewed coffee and the waiting time was minimal . I have been coming to this location since I moved from Clear Creek area to Richmond four years ago. Even though I have a Lexus, but the Lexus dealer is pretty far from where I live while this Toyota dealer is just 10 minutes drive, so I always come to this location when ever my car needs routine maintenance and among the other things. Thank you Sterling McCall Toyota Fort Bend and Mr Becerra for superior service and professionalism. More

Always have very good service for well over the last twelve years.. They seem very honest.. twelve years.. They seem very honest.. More

Service department very accommodating as I arrived at the wrong location Which was my fault as I booked my appointment at the Houston location accidentally Oil change was done quickly and I was advised of wrong location Which was my fault as I booked my appointment at the Houston location accidentally Oil change was done quickly and I was advised of other recommendations which will be handled on my next visit as time did not allow me to stay later yesterday Staff was knowledgeable and friendly Look forward to using your dealership for my regular maintenance service Thanks More

Great and quick service. Very organized and helpful staff. First time visit there and I'm planning to keep coming to this dealership. Very organized and helpful staff. First time visit there and I'm planning to keep coming to this dealership. More

The service rep is very knowledgeable of the previous service work done on this car. service work done on this car. More

The was related to service on the vehicle. The vehicle was bought new from the dealership on 2021. It is now slightly less than 3 years old. The issue was a whine which occurred when the ac The vehicle was bought new from the dealership on 2021. It is now slightly less than 3 years old. The issue was a whine which occurred when the accelerator was pressed. They diagnosed the issue as the transmission and said it needed to be replaced. However, the dealership stated that no new transmissions were available and there were 53 other people waiting on the same transmission nationwide. They estimated it would take 5 MONTHS to get a new one. Because it was still under the drive train warranty, they rented me a car from Hertz at their expense, but would not cover the insurance for the rent car. The cost of full coverage rent insurance was $32 a day from Hertz. For 5 months that comes to about $4800, which would have to come out my pocket. Needless to say we were very upset. We didn't get anywhere with dealership on this issue or with Toyota Corporate Customer Care. Amazing out of nowhere a transmission showed up in about 10 days and was installed quickly, so the 5 month wait period was bogus. The dealership could not explain why they thought it would take 5 months or why they were able get the transmission in about one week. It's all very fishy. Nonetheless, the car has been repaired and is running well for the time being, but Toyota's reputation has been irreparably been damaged. If Toyota does have take 5 months to repair one of their vehicle still under warranty, they should absorb all the costs of the rent car including the insurance coverage, regardless of what the contract states. More

Service advisor was professional but programmed to tell customers what they want to hear not what as actually. Mechanics are prone to always find more bad stuff that is actually needed. My windows are customers what they want to hear not what as actually. Mechanics are prone to always find more bad stuff that is actually needed. My windows are still squeaky, and today nothing was done to them, again. Mechanic had wrong windows on his video and advisor told me that they were taken care off, but they were not. Lady at the counter was quick and o get the payment info, but could not even explain the bill and charges to me. I love my truck , but would never recommend this dealership to anyone. More