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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,298 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,298 reviews

May 18, 2024

Excellent service experience. The assistant service manager was very helpful and assisted me submitting claim form for the repair cost to my extension warranty company. I got my More

by jkuo747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel M.
May 22, 2024 -

Sterling McCall Toyota Fort Bend responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 17, 2024

We had great buying experience. Mr. Hubbard provided great customer service. At each step in the process, we were informed on what was needed and what would be next in the process’s More

by Cmdismuke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donald Hubbard
May 22, 2024 -

Sterling McCall Toyota Fort Bend responded

Congratulations on your new vehicle! We're thrilled that Mr. Hubbard provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 15, 2024

Unsatisfying service from here because the man who handled my property practiced unhygienic behavior. He could have fixed his pants in private. More

by singingpouray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
May 15, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 03, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at erivera@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Eduardo Rivera, Service Director

May 14, 2024

The necessary routine maintenance was addressed as well as a few things that also needed to be taken care of. Matt explained them and worked with me to help me get them completed today. I always feel cared More

by vikeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Dominguez
May 17, 2024 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear about your positive experience at Sterling McCall Toyota Fort Bend! Matt's attentiveness and willingness to address all your concerns truly showcase our commitment to excellent customer service. Thank you for sharing your feedback and for being a loyal customer since 2016!

May 13, 2024

Have used this dealership for the last 5+ years for all services for my vehicle. Normally they are great. Had a bad experience today. Service Advisor acted like he didn’t care one bit about me or my vehicl More

by Jeffreyaturner70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
May 14, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jul 31, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for speaking with us about your concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

May 13, 2024

The service advisor was very knowledgeable and helpful and nice. Highly recommend him to everyone More

by Pfallen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 14, 2024 -

Sterling McCall Toyota Fort Bend responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 12, 2024

Great Service staff and excellent management. My Toyota was serviced very quickly and the service advisor was excellent, explained all the service and helped me with the check out process. More

by Abc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Service Director- awesome manager , Garrett Burleson, Bibin Thomas, Chris Anderson
May 16, 2024 -

Sterling McCall Toyota Fort Bend responded

We are glad to hear that your experience at Sterling McCall Toyota Fort Bend was positive! Efficient service and a helpful advisor can make a difference. Thank you for choosing us!

May 12, 2024

Simon was very helpful and my service was done even earlier than expected. Thank you again Simon!! More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon
May 16, 2024 -

Sterling McCall Toyota Fort Bend responded

We're delighted to learn about your positive experience and the helpful assistance provided by Simon! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 08, 2024

Have used this dealership several times. They are always professional and helpful. They take whatever time I need to understand and I never feel rushed More

by Canslerlucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt. 5 stars
May 09, 2024 -

Sterling McCall Toyota Fort Bend responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 07, 2024

All went well and much faster than expected. Very satisfied. Just sorry that there was no coffee! More

by c.echols
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hoa Du
May 09, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that we exceeded your expectations! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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