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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,248 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,248 reviews

March 13, 2024

The service guy. Simon, took good care of me for servicing the needs of my Toyota Highlander. He explained everything that was recommended for my vehicle. They didn’t More

by tishd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon
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Mar 16, 2024 -

Sterling McCall Toyota Fort Bend responded

We're pleased to hear that Simon provided you with excellent service during your visit to service your Toyota Highlander! Providing thorough explanations and timely service is what we strive for, and we're glad that Simon met your expectations. Thank you for your feedback, and we appreciate your business. We look forward to serving you and your vehicle again in the future!

March 12, 2024

There were some issues , had problem when I went to pick up tags, it was resolved, I would like to have a manual on my car there were no manual More

by jdgarcia1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George, Garrett Burleson, Bibin Thomas, Chris Anderson
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Mar 26, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 12, 2024

Friendly environment, had snacks and drinks area for customer, financing options are easily and fast. More

by hott20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thuc Vu , Chris Anderson
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Jul 10, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 12, 2024

Went for an oil change. Worked with Roy. He's fast and efficient. And always kept me updated even with videos. Highly recommend! More

by zenje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra jr
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Mar 15, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 11, 2024

Didn’t get back to me with what was going on. Have broken leg needed more information was their two hours for oil changes. Was worse trip to you. Had to get other help!!!! More

by kittysenge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Chris Anderson
Report | Print
Mar 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the lack of communication and the long wait time during the oil change of your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at erivera@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Eduardo Rivera, Service Director

March 09, 2024

Roy has good customer service. Price is good when there is specials. Will recomment to others. More

by dhadiwijaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Report | Print
Mar 12, 2024 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear that Roy provided good customer service and that you find the pricing favorable, especially with specials. Thank you for your recommendation! Safe travels, and thank you for sharing your positive experience!

March 07, 2024

IUnhappy with service. went for maintenance. Went 11:00 out at 3:00 Bad Service More

by genevaviaclovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Report | Print
Mar 13, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

March 05, 2024

I couldn't be happier with the purchase of my new 2024 Toyota 4Runner TRD premium from Sterling McCall Ford band Toyota. I completed the entire purchase online including taking delivery to my home. I neve More

by Brad L.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunday, Nyal and Patrick
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Mar 08, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for sharing your positive experience with the purchase of your new 2024 Toyota 4Runner TRD Premium from Sterling McCall Ford and Toyota! We're thrilled to hear that your sales representative, Sunday, was exceptional, upfront, honest, and knowledgeable. It's fantastic that the overall purchasing experience, including the online process and home delivery, met your expectations. We appreciate your kind words, and we look forward to assisting you with your future car purchases. Safe travels in your new 4Runner!

March 04, 2024

I don't like our experience but takes a god offer for us and a gud car More

by CIRCE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Report | Print
Mar 14, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Patrick Renteria General Sales Manager Sterling McCall Toyota Fort Bend 281-633-3387 prenteria@sterlingmccalltoyotafortbend.com

March 04, 2024

Very clean and quick easy to deal with like the early open time and shuttle More

by rm67427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Joe
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Mar 07, 2024 -

Sterling McCall Toyota Fort Bend responded

We're pleased to hear that you found the dealership to be clean and efficient. It's great that you appreciate the early open time and shuttle service. We appreciate your positive comments and value your business!

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