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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,338 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,338 reviews

June 01, 2025

The service is amazing, and the waiting area is clean and comfy. They have one of the best deals on service and promotions. Always the go-to for my Toyota needs. More

by Maiga
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Jun 03, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2025

The service has been great every time I’ve bought a car or had service on the car. The last sales person took advantage of my Mom and me. I will not buy from this dealership. Making money is ok but not eve More

by Debbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin service
Jun 03, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Debbi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (281) 341-5900 so we may assist you in moving forward towards a resolution.

May 31, 2025

Sharrif Shatry was our sales consultant and he was fantastic. Had answers to the multiple questions we had and patiently listened and took notes of our preferences and concerns. He patiently explained More

by CarsAreCool
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SHARIFF SHATRY
Jun 01, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy you found Sharrif to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2025

Always good fast and easy help very informative and never had an issue here very professional More

by luisalonso115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliosel Figueroa
Jun 01, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 30, 2025

They are always on time while servicing our vehicles. I really like their special offers which the send us More

by Dougfreede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Jun 01, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2025

Every thing is good except in complementary coffee area the color lady denied me to give popcorn and mad at me. I don’t understand Delearship offing and lady is denying. I think she is taking her home fo More

by acstaskas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady stocking chips, bars popcorn in coffee dept.
Jun 03, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we truly appreciate your feedback. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

May 30, 2025

Spencer is outstanding. His customer service is outstanding and has words of honor. Provided the necessary discounts More

by ediaz80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
May 31, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2025

We had a very positive car buying experience with you guys. Jalil didn't make us feel elderly pressured while looking at cars. When we test drove the Camry Le model he wasn't there trying to pressure us More

by NguyenH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalil Ghafoor
Jun 01, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2025

Prompt check in. Kept me informed on status of repair. Repair took longer than expected. More

by Anthony Arredondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
May 30, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello Anthony, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 29, 2025

Could use better communication when work can't be done in timely manner or parts have to be ordered. More

by nicolaloveu91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden he was wonderful
May 30, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience. I look forward to speaking with you. General Manager jnegrete@Group1Auto.com

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