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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,249 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,249 reviews

February 15, 2024

Everything went great. Service advisor and cashiers were awesome today. Will be back again In the future. More

by Vivi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Feb 17, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 15, 2024

The dealership itself was nice, but my salesman Marco Ledesma was sleazy. He ran my credit four times without my permission. I explicitly told him to not do that until I spoke with my credit union first. More

by chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Ledesma
Feb 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for this negative sales visit experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at prenteria@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Patrick Renteria, General Sales Manager

February 14, 2024

Thanks you very much for the service receive. I appreciate the fast service and the washing of my car. More

by claudia celis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Feb 16, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words Claudia! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 13, 2024

I am upset associate didn’t tell me about something that needed to be replaced.. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Feb 15, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 281-633-3324. I look forward to speaking with you. Eduardo Rivera Service Director 281-633-3324 erivera@Sterlingmccalltoyotafortbend.com

February 13, 2024

Good service , the clerk is nice and work hard. Circumstances is very quiet and good. More

by Ling Shu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Feb 16, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words Ling! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 10, 2024

My agent was helpful and made sure that I had a positive experience. He didn’t try to edge me into making more services than I needed. More

by janhaiser210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Feb 13, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 07, 2024

To say the least i dislike going to this particular dealer. Close location to home but it may be worth the drive to another one More

by Salinas.dora8701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Feb 07, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Sterling McCall Toyota Fort Bend responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Martin Morcho General Manager mmorcho@Sterlingmccalltoyotafortbend.com

February 06, 2024

Great value for the price. Timely service, comfortable and clean waiting area. Friendly and professional staff. More

by Kkoski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Feb 09, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 06, 2024

Friendly customer service. Gets you out within a reasonable time. Waiting area and bathrooms are clean More

by paulas1009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Feb 09, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 06, 2024

Angel and his team always take care of everything we need. Our family will continue to go back to this location More

by jmalrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo
Feb 09, 2024 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that Angel and his team consistently take care of your needs. We're here to assist with any future automotive questions or needs you might have. Safe travels!

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