Back

Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,289 Reviews

20465 Southwest Freeway

Richmond, TX

77469

Directions

By Type

Showing 1,289 reviews

March 24, 2024

The was related to service on the vehicle. The vehicle was bought new from the dealership on 2021. It is now slightly less than 3 years old. The issue was a whine which occurred when the ac More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Zummo (who was the easiest to deal with) and Kevin Jeon (who was the worst to deal with), Garrett Burleson, Bibin Thomas, Chris Anderson
Mar 26, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 10, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eduardo Rivera, Service Director erivera@Sterlingmccalltoyotafortbend.com

March 23, 2024

Service advisor was professional but programmed to tell customers what they want to hear not what as actually. Mechanics are prone to always find more bad stuff that is actually needed. My windows are More

by R.podrasky79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Mar 27, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 10, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eddie Rivera Service Director erivera@fortbendtoyota.com

March 23, 2024

I got care wash with the service. I had gotten that before but they stopped doing it. I gave feedback on that. Now it has return. Good deal. More

by mkempen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Mar 28, 2024 -

Sterling McCall Toyota Fort Bend responded

That's great to hear! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 23, 2024

Unbelievably slow service. I bought my 4Runner here 4 years ago and have it serviced here ever since. I always set my appointment on the Toyota app, but that doesn’t do any goo More

by robertsandefur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
Apr 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to fix this and to earn your business, please contact me at erivera@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Eduardo Rivera, Service Director

March 22, 2024

Very friendly service advisors. Love this dealership they took very good care of me and my needs while there. More

by zboi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
Mar 26, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

Every one was friendly and helpful. The special order mirror was handled, should be here in about a week. More

by Jsaltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin, and Kamran, Chris Anderson
Mar 22, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a friendly and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

Well-staffed and people seem to know their job. There are several openings for cars to come inside to see the advisor More

by bizmmrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T.,, don’t remember his name but not the two names above
Mar 23, 2024 -

Sterling McCall Toyota Fort Bend responded

We're pleased to hear that our dealership is well-staffed and that our team members are knowledgeable. Thank you for choosing us!

March 20, 2024

Very friendly service advisors. Love this dealership they took very good care of me and my needs while there. More

by latisha0146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe,Steven
Mar 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words Latisha! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 18, 2024

Very courteous and professional service. The service prices are known upfront and you get updates if needed. I really appreciate that they allow you to bring your own parts and they will s More

by '08 Corolla CE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for sharing your positive experience at Sterling McCall Toyota Fort Bend! We strive to provide courteous and professional service, and we're glad to hear that you appreciated our upfront pricing and the option to bring your own parts. Your confidence in our dealership and your recommendation mean a lot to us. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 17, 2024

Anthony did a great job taking care of me. Had several recall matters and front seat matters. Anthony kept me updated by phone status on repairs. Had to order parts to repair driver’s seat. A More

by Roland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Mar 20, 2024 -

Sterling McCall Toyota Fort Bend responded

That's wonderful to hear about your positive experience with Anthony! We're glad that he took care of your recall and front seat matters and kept you updated on the repair status. It's great that your truck was washed and cleaned inside, and we appreciate your kind words about your overall experience with our staff. We're here to help and ensure your continued satisfaction with our services.

...
51
...