Sterling McCall Toyota Fort Bend

If there is a ZERO STAR, that is what their SERVICE CENTER DEPT deserves! We wasted 4 hrs of our day (January 22, 2023) for incorrect and misleading information that was given to us by random pre assig CENTER DEPT deserves! We wasted 4 hrs of our day (January 22, 2023) for incorrect and misleading information that was given to us by random pre assigned service advisor assigned to us. He told us he will send request for loaner vehicle, I tried to ff up 2x he said still waiting approval. 3 hrs passed I went to look for him at his desk he is not on his desk. I approach one Of the Assistant manager at the back to ask for assistance to look into the case, he said TOYOTA does not provide loaner cars , they don’t have that. Instead, they offer car rental if appropriate and needed. We have trim issues on our TUNDRA 2024 that was just purchased Dec 21, 2023. Waiting for feedback from “GLOBAL TOYOTA office”. He said that the parts are on Backorder and no ETA for now. Service advisor wants us to comeback again to drop the truck so they can restart the documentation and request the part. No efficiency and proactive way of approach. Of course I declined that suggestion and ask for a better way of handling it. He said thats how it is! I then asked for MANAGER, he said manager on break. I insisted and need to speak to someone even if assistant manager. He then sent me Service Manager KENNETH who was seating behind his desk all through out. When I started to tell him what Service Advisor KAMRAN ALI told me he could not save him bec what KAMRAN ALI said was all INCORRECT. The part is not on Backorder because it’s not a part it is the interior trim, ceiling cover. He said no need to say Backorder bec it’s not. And he confirmed that there is NO LOANER VEHICLES. False info, misleading claim, inefficient system and poor customer service. For a very expensive brand new truck this sucks! Following to these comments, we went back to the dealership and asked our sales person if he could try to help us out with this problem. Long story short nothing has been resolve and more problems pop up that wasn’t present before. This time it is worst. Totally disappointed and disgusted with this purchased. Total waste of time and put a lot of stress. More

It’s friendly and service is quick and there is no pressure more than you ask pressure more than you ask More

Have a mandatory employee meeting regarding email offers and set appointments if set after the coupon was issued and set appointments if set after the coupon was issued More

Good deal for selling the cars and good deal with service advicer, also I will come back for another service day in the future advicer, also I will come back for another service day in the future More

The work was done quick and easily without any sort of problems, would visit again. problems, would visit again. More

Good customer care! Explains all the necessary maintenance for the car and replacement! Thank you Explains all the necessary maintenance for the car and replacement! Thank you More

Service department was quick to get me in and out! ! Professional group! I’ve used this dealer many times and always have a great experience. ! Professional group! I’ve used this dealer many times and always have a great experience. More

Service department is the worst. They forgot about me. My vehicle was done and they let me sit there for another hour and a half. And then they tried to charge me for synthetic oi They forgot about me. My vehicle was done and they let me sit there for another hour and a half. And then they tried to charge me for synthetic oil when they used conventional. No one took ownership of the issue and just passed the buck to someone else. I had to call them out on what they charged me for in order to get it fixed. xxxx poor service. More

Took 3 hours for an oil change and did not reset maintenance necessary button. Was my oil changed? No tag placed when next oil change is due. Was my oil changed? maintenance necessary button. Was my oil changed? No tag placed when next oil change is due. Was my oil changed? More

Professional and friendly staff. Prompt service. Overall experience was very satisfying. I would recommend every Toyota owner to get the service done here. Prompt service. Overall experience was very satisfying. I would recommend every Toyota owner to get the service done here. More