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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,292 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,292 reviews

March 20, 2024

Very friendly service advisors. Love this dealership they took very good care of me and my needs while there. More

by latisha0146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe,Steven
Mar 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words Latisha! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 18, 2024

Very courteous and professional service. The service prices are known upfront and you get updates if needed. I really appreciate that they allow you to bring your own parts and they will s More

by '08 Corolla CE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 21, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for sharing your positive experience at Sterling McCall Toyota Fort Bend! We strive to provide courteous and professional service, and we're glad to hear that you appreciated our upfront pricing and the option to bring your own parts. Your confidence in our dealership and your recommendation mean a lot to us. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 17, 2024

Anthony did a great job taking care of me. Had several recall matters and front seat matters. Anthony kept me updated by phone status on repairs. Had to order parts to repair driver’s seat. A More

by Roland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Mar 20, 2024 -

Sterling McCall Toyota Fort Bend responded

That's wonderful to hear about your positive experience with Anthony! We're glad that he took care of your recall and front seat matters and kept you updated on the repair status. It's great that your truck was washed and cleaned inside, and we appreciate your kind words about your overall experience with our staff. We're here to help and ensure your continued satisfaction with our services.

March 16, 2024

Great. Recommend service is always too expensive and cost more than same service provided by other garages. More

by rong.dong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Mar 20, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

The service guy. Simon, took good care of me for servicing the needs of my Toyota Highlander. He explained everything that was recommended for my vehicle. They didn’t More

by tishd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon
Mar 16, 2024 -

Sterling McCall Toyota Fort Bend responded

We're pleased to hear that Simon provided you with excellent service during your visit to service your Toyota Highlander! Providing thorough explanations and timely service is what we strive for, and we're glad that Simon met your expectations. Thank you for your feedback, and we appreciate your business. We look forward to serving you and your vehicle again in the future!

March 12, 2024

Friendly environment, had snacks and drinks area for customer, financing options are easily and fast. More

by hott20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thuc Vu , Chris Anderson
Jul 10, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 12, 2024

Went for an oil change. Worked with Roy. He's fast and efficient. And always kept me updated even with videos. Highly recommend! More

by zenje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra jr
Mar 15, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 12, 2024

There were some issues , had problem when I went to pick up tags, it was resolved, I would like to have a manual on my car there were no manual More

by jdgarcia1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George, Garrett Burleson, Bibin Thomas, Chris Anderson
Mar 26, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 11, 2024

Didn’t get back to me with what was going on. Have broken leg needed more information was their two hours for oil changes. Was worse trip to you. Had to get other help!!!! More

by kittysenge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Burleson, Chris Anderson
Mar 12, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the lack of communication and the long wait time during the oil change of your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at erivera@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Eduardo Rivera, Service Director

March 09, 2024

Roy has good customer service. Price is good when there is specials. Will recomment to others. More

by dhadiwijaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Mar 12, 2024 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear that Roy provided good customer service and that you find the pricing favorable, especially with specials. Thank you for your recommendation! Safe travels, and thank you for sharing your positive experience!

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