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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,250 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,250 reviews

January 25, 2024

Professional and friendly staff. Prompt service. Overall experience was very satisfying. I would recommend every Toyota owner to get the service done here. More

by Sammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Jan 26, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a professional and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 25, 2024

I have brake work (change all new brake pads) 9 months ago. But today Toyota strongly recommended to change brake fluid, which could cost $150. Just wondering why brake fluid can change color from “blue t More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Feb 09, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for informing me about your unsatisfactory service. Please know that we are looking into your concerns, I will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Eduardo Rivera Service Director (281) 341-5900 erivera@Sterlingmccalltoyotafortbend.com

January 23, 2024

Working with Jarrell was great…my fleet is small but expect it to grow and hope to have the team Sterling McCall grow with us🥴 More

by Taoone2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Chris Anderson
Jan 26, 2024 -

Sterling McCall Toyota Fort Bend responded

We're glad to hear that working with Jarrell was great for you. We appreciate your business, and we look forward to the possibility of growing with your fleet in the future. We appreciate your positive feedback and look forward to continuing to serve you. Safe and happy driving!

January 20, 2024

Tariq Jilani was very courteous and took care of my Land Cruiser in a timely manner. I will return to this dealership. More

by Jim K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
Jan 23, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words Jim! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

Nice clean waiting area. Coffee and drinks and water are free. Service rep Steve Robles was informative and caring. More

by tweety_james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Robles
Jan 23, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

I had $5 stolen from inside my car the question is not how much the question is why it's about the principle more then likely it's the valet guy who stole it More

by adafihaq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jan 25, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 281-633-3324. I look forward to speaking with you. Eddie Rivera Service Director Sterling Mccall Toyota Fort Bend 281-633-3324 erivera@fortbendtoyota.com

January 16, 2024

Best service. Efficient communication serves the purpose.friendly environment and refreshments in waiting room. Get my work done while waiting. Highly recommend. More

by Wen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Burleson, Bibin Thomas, Chris Anderson
Jan 16, 2024 -

Wen responded

Best service in the area of Houston.

Jan 16, 2024 -

Sterling McCall Toyota Fort Bend responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

January 16, 2024

Great service as always. Steven is very helpful when it comes to anything regarding my vehicle. Always keeps me informed. More

by JohnWallaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Jan 19, 2024 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that Steven provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 15, 2024

The guys at the garage were quick to attend to me when I arrived. I got a Lyft back home (nearby) at no cost to me and they sent a car to pick me up when they finished so I could pick up my car. Payment & r More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Jan 18, 2024 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear about the quick and efficient service you received here at Fort Bend Toyota. The complimentary Lyft service and the smooth process for payment and release add to the positive experience. We are glad to know that your car is in great condition. We appreciate your business. We are excited to help you in the future.

January 15, 2024

Fully satisfied with the service! Very friendly and professional staff. Prompt service and great promotion price. More

by yeungcary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Jan 17, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a friendly and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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