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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,251 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,252 reviews

January 15, 2024

The guys at the garage were quick to attend to me when I arrived. I got a Lyft back home (nearby) at no cost to me and they sent a car to pick me up when they finished so I could pick up my car. Payment & r More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Jan 18, 2024 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear about the quick and efficient service you received here at Fort Bend Toyota. The complimentary Lyft service and the smooth process for payment and release add to the positive experience. We are glad to know that your car is in great condition. We appreciate your business. We are excited to help you in the future.

January 15, 2024

Fully satisfied with the service! Very friendly and professional staff. Prompt service and great promotion price. More

by yeungcary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Jan 17, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a friendly and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 09, 2024

Absolutely the worst service I have had at any dealership in 45 years. I took my 2022 in for warranty of the rear parking sensor system. The tech said that because my truck had been undercoated with NH oil More

by TRILOGYMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nguyen Duy
Jan 16, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 17, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at erivera@fortbendtoyota.com. I look forward to speaking with you. Eddie Rivera Service Director erivera@fortbendtoyota.com

January 07, 2024

service advisors have in-depth knowledge about the maintenance, diagnosed vehicles properly and provide good recommendations. More

by Sada Kenchannavar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Rosenberg center , Chris Anderson
Jan 09, 2024 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that our service advisors are knowledgeable and thorough in their diagnostics. Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!

January 06, 2024

The facility is clean and the service is good and all jobs completed in a timely manner. More

by Yylu2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Jan 09, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a good and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 05, 2024

It was great and painless first time using the internet sales dealing with bibin Thomas what a guy!!!! And Syed Abedi that walked us through. You should be proud to have these gentlemen on your team. More

by darrell.isaacks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Syed Abedi, Bibin Thomas
Jan 09, 2024 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear about your positive experience with Bibin and Syed in the internet sales department! Having a painless and smooth experience during your first-time internet sales interaction speaks volumes about their professionalism and dedication. Congratulations on your new vehicle!

January 02, 2024

From the time I arrived and left the service was done within 45 minutes.the service agents were courteous and professional More

by najeedismail
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Jan 04, 2024 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 01, 2024

I came for my Toyota service get guided welcomed and checked in is quick. They have free coffee a large neat waiting area. I was in and out of the service within an hour and 30 minutes. More

by 4Runner Lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HAI DU
Jan 04, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

January 01, 2024

I went in for Toyota's free 15000 mile maintenance as conveyed to me to be free. After receiving a text that my vehicle was ready, I was asked to pay 65 dollars. The cashier recognized that it was a mist More

by Kescott
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 28, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the error at checkout and I am glad that it was caught and corrected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

December 31, 2023

Great selection of trucks available to choose from! Customer service was excellent. Loved the hands on demonstration of the truck’s features! More

by MinnieBank
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malik, Randy
Jan 03, 2024 -

Sterling McCall Toyota Fort Bend responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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