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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,258 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,258 reviews

October 21, 2023

Good works, waiting time for the works was reasonable. Nice facility environment. Advisor was helpful. More

by PT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Oct 24, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that the work performed was of good quality, the waiting time was reasonable, and that you found the facility environment to be pleasant. A helpful advisor can also make the experience more enjoyable and informative. Thank you for your business, and we look forward to serving you again in the future.

October 21, 2023

Great experience and great customer service every time I’ve visited this location. Thank you! More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Martell, Chris Anderson
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Oct 24, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 17, 2023

Always friendly and fair to customers from what I can tell. I’ve purchased 5/6 vehicles from this dealer…with only a couple problems…but that sdles mgr is gone! More

by drbtracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
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Oct 18, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that you've had friendly and fair experiences with the dealer. Your loyalty in purchasing multiple vehicles from them is appreciated. It's good to know that any issues you've encountered have been addressed, and it's nice to hear that the sales manager issue has been resolved. Your satisfaction is important to us, and we look forward to serving you again!

October 12, 2023

We were so impressed with the service we got, I stalled in the morning around 6 o’clock am call the service department. My husband made a got appointment at 11 very prompt. The wrecker asked for Simon who More

by victoria.p.morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon the service writer
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Oct 14, 2023 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear about the excellent service you received from Fort Bend Toyota. The prompt response to your early morning call, the efficiency of Simon as your service writer, and our overall assistance in getting your car in and out quickly allowed you to make your doctor's appointment on time. Your positive experience is a testament to our dedication to customer satisfaction. Thank you for sharing your feedback!

October 12, 2023

Service advisors are great! Eli Figueroa, the service guy explained needed service.Responds promptly my questions More

by Generosa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Figueroa
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Oct 13, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that the service advisors, especially Eli, were excellent in explaining the needed service and promptly responding to your questions. Effective communication and responsiveness are key in ensuring a positive service experience. Thanks for sharing your positive experience!

October 11, 2023

The service was done quickly! I appreciate thank. The service guy Art was very professional and courteous. More

by patriciagant635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
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Oct 12, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that Art provided professional and courteous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 11, 2023

This dealership is friendly, courteous, and polite. I always come here for my Oil Changes More

by omarsaiyed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
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Oct 13, 2023 -

Sterling McCall Toyota Fort Bend responded

We're thrilled to hear that you find our dealership friendly, courteous, and polite. We appreciate your loyalty in choosing us for your oil changes. If you ever have any more automotive needs or questions in the future, please don't hesitate to reach out. We're here to provide excellent service. Thank you for your ongoing support!

October 09, 2023

They were quick with working on my car and didn’t hesitate to fix any concerns I had. More

by VyTrinh.Nguyen93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
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Oct 11, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that our service team was quick to work on your car and addressed your concerns without hesitation. Prompt and attentive service is always appreciated when it comes to vehicle maintenance. Safe and trouble-free driving with your well-maintained car!

October 09, 2023

Everything was done in a timely manner. I think Car was done too. Agent was courteous. More

by ABDULMALIK _HASHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceaser Alverdo
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Oct 11, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that everything was completed in a timely manner and that the agent was courteous. Efficient service and polite communication are key to a positive experience. Safe and enjoyable driving with your well-maintained car!

October 09, 2023

Anthony was awesome. Took longer than I expected but all is done. Bought a new tire. More

by kimarie_linehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in service
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Oct 11, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that Anthony provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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