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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,304 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,304 reviews

November 30, 2023

First I asked the sensor for back up camera , the guy took me the workshop showing me issue , he tray to tell ( several time ) was someone try to break / hit the sensor , but did not have any evidence th More

by Choumike .md01
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asian guy , Chris Anderson
Dec 14, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the misunderstanding you experienced during your service visit experience. I would like an opportunity to fix this and to earn your business, please contact me at erivera@Sterlingmccalltoyotafortbend.com. I look forward to speaking with you. Eduardo Rivera, Service Director

November 29, 2023

The person that was working with me kept me aware what was being done and when it would be ready. More

by rick653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hao Du, Chris Anderson
Dec 01, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had an informative experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Professional, efficient service and friendly staff. Shoutout to Simon and Ed! Meets and exceeds expectations! More

by doylefelicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon, Ed
Nov 30, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a professional experience and that Simon and Ed went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

I had an awesome experience purchasing my Brand New 2024 Toyota Tundra. It went easy and smooth. I highly recommend Mr Witham to anyone who wants to purchase from Fort Bend Toyota! Thank you More

by TravisK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nyal Witham
Nov 30, 2023 -

Sterling McCall Toyota Fort Bend responded

Congratulations on your new 2024 Toyota Tundra! We are thrilled that Mr. Witham provided you with an easy and smooth sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 25, 2023

Excellent service very friendly staff as always Great satisfaction keep up the good work Looking forward for the next vehicle service. More

by gimini_666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe , Chris Anderson
Nov 29, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear about your excellent service experience and the satisfaction you've had with friendly staff! Consistently good service can make a significant difference, and it's great that you're looking forward to your next vehicle service. Thank you for your business!

November 25, 2023

Excellent and timely service at a competitive price. Employee was friendly and work accuratly done. More

by Murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hao du
Nov 28, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 24, 2023

I would not take my car here for service again. It felt like they did not want my business. More

by Mahsan14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
Nov 27, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

November 22, 2023

On November 21st, I visited Angel Montalvo, Asst Svc Mgr to have my vehice serviced who was very professional, courteous, friendly with a nice smile. I'm very pleased and impressed with Angel's expertise. A More

by hhopkins33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo
Nov 23, 2023 -

Sterling McCall Toyota Fort Bend responded

Angel made a lasting impression with his professionalism and attentive service! It's fantastic that Angel listened to your concerns about your vehicle and kept you updated throughout the service process, reflecting a high level of expertise and customer care. Thank you for your business!

November 20, 2023

Was good experience & great staff T h a n k y o u ( s a More

by Sahil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Nov 20, 2023 -

Sahil responded

Thank you

Nov 21, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for being our customer, we appreciate your kind words!

November 18, 2023

Great job. Angel Montalvo was my service advisor and explained repairs needed which were complete on time. Loved the Lyft rides. More

by carlosjson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo
Nov 21, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that Angel provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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