Sterling McCall Toyota Fort Bend

Service could definitely use some improvement on communication skills with their customers. I made an appointment for an oil change for 8:30 am. After 2 hours I inquired about the status of my vehic communication skills with their customers. I made an appointment for an oil change for 8:30 am. After 2 hours I inquired about the status of my vehicle and the lady(cashier) told me that” Fridays and Saturdays are very busy and that it would require some patients.” So I ask her if they haven’t started on my car I would like to have my car back. She then ask what my name was and I told here . She decided to look in her desk drawer and found my paper work. Hmm… she said that I was text , but unfortunately for me I was not. However, my husband was text, who was at home very sick. I might add, I gave the service representative my name and my cell phone number. I’m not looking for anything free. But, I do think there definitely is room for improvement!! More

Thank you, Joe, for all your assistance and attention to my concerns over my vehicle brought to your garage this morning. my concerns over my vehicle brought to your garage this morning. More

Service crew and operations did not approach me upon arriving. I had to go up to them to have my service completed. I had reached out twice to the person who contacted me about my 15,000 mile service to arriving. I had to go up to them to have my service completed. I had reached out twice to the person who contacted me about my 15,000 mile service to confirm a time for my service but they never replied. The financial person I dealt with was condescending when interacting with him. More

Decent rep. Fast and reliable service. Multiplepoints check and good recommendations. Great discounts often offered. Fast and reliable service. Multiplepoints check and good recommendations. Great discounts often offered. More

Extended cross-country driving, NEEDED an oil change 'on the fly' Sterling McCall promptly and courteously responded to my needs. Additionally, in the same visit, they resolved a damaged windshield issue. the fly' Sterling McCall promptly and courteously responded to my needs. Additionally, in the same visit, they resolved a damaged windshield issue. Was done, happy and out in two hours. Wonderful, helpful staff! More

Best customer service They respect customer time and provide Lyft They accept a price match accept coupon provide Lyft They accept a price match accept coupon More

The sales rep took us through the selection and purchasing process with ease. We went in with a thought and found the model car that suited us best, purchasing process with ease. We went in with a thought and found the model car that suited us best, More

Excellent service provided by Cesar Alvarado. Cesar was very professional, kept me informed of what was going on with my vehicle and had me out in no time. Cesar was very professional, kept me informed of what was going on with my vehicle and had me out in no time. More

Stephen Robles did an excellent job in letting me know what needed to be done on my car today. He is professional and very good in explaining what needs to be done and why. I had several questions on th what needed to be done on my car today. He is professional and very good in explaining what needs to be done and why. I had several questions on the inspection completed and he explained everything in detail the way I need it to done so I can understand certain results. A great contact to work with and the service completed by the technicians was quality work. More

Everyone I spoke with was friendly, helpful and professional. The coupon for the oil change is much appreciated. professional. The coupon for the oil change is much appreciated. More