Sterling McCall Toyota Fort Bend

Thanks you very much for the service receive. I appreciate the fast service and the washing of my car. I appreciate the fast service and the washing of my car. More

I am upset associate didn’t tell me about something that needed to be replaced.. needed to be replaced.. More

Good service , the clerk is nice and work hard. Circumstances is very quiet and good. Circumstances is very quiet and good. More

My agent was helpful and made sure that I had a positive experience. He didn’t try to edge me into making more services than I needed. experience. He didn’t try to edge me into making more services than I needed. More

To say the least i dislike going to this particular dealer. Close location to home but it may be worth the drive to another one dealer. Close location to home but it may be worth the drive to another one More

Angel and his team always take care of everything we need. Our family will continue to go back to this location need. Our family will continue to go back to this location More

Great value for the price. Timely service, comfortable and clean waiting area. Friendly and professional staff. Timely service, comfortable and clean waiting area. Friendly and professional staff. More

Friendly customer service. Gets you out within a reasonable time. Waiting area and bathrooms are clean Gets you out within a reasonable time. Waiting area and bathrooms are clean More

If there is a ZERO STAR, that is what their SERVICE CENTER DEPT deserves! We wasted 4 hrs of our day (January 22, 2023) for incorrect and misleading information that was given to us by random pre assig CENTER DEPT deserves! We wasted 4 hrs of our day (January 22, 2023) for incorrect and misleading information that was given to us by random pre assigned service advisor assigned to us. He told us he will send request for loaner vehicle, I tried to ff up 2x he said still waiting approval. 3 hrs passed I went to look for him at his desk he is not on his desk. I approach one Of the Assistant manager at the back to ask for assistance to look into the case, he said TOYOTA does not provide loaner cars , they don’t have that. Instead, they offer car rental if appropriate and needed. We have trim issues on our TUNDRA 2024 that was just purchased Dec 21, 2023. Waiting for feedback from “GLOBAL TOYOTA office”. He said that the parts are on Backorder and no ETA for now. Service advisor wants us to comeback again to drop the truck so they can restart the documentation and request the part. No efficiency and proactive way of approach. Of course I declined that suggestion and ask for a better way of handling it. He said thats how it is! I then asked for MANAGER, he said manager on break. I insisted and need to speak to someone even if assistant manager. He then sent me Service Manager KENNETH who was seating behind his desk all through out. When I started to tell him what Service Advisor KAMRAN ALI told me he could not save him bec what KAMRAN ALI said was all INCORRECT. The part is not on Backorder because it’s not a part it is the interior trim, ceiling cover. He said no need to say Backorder bec it’s not. And he confirmed that there is NO LOANER VEHICLES. False info, misleading claim, inefficient system and poor customer service. For a very expensive brand new truck this sucks! Following to these comments, we went back to the dealership and asked our sales person if he could try to help us out with this problem. Long story short nothing has been resolve and more problems pop up that wasn’t present before. This time it is worst. Totally disappointed and disgusted with this purchased. Total waste of time and put a lot of stress. More

It’s friendly and service is quick and there is no pressure more than you ask pressure more than you ask More