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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,302 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,302 reviews

October 25, 2023

Friendly, Good service, Outstanding Good job My car was full inspection by recall notice So yearly inspection to renew sticker More

by Neillord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr H?o Tu?n Du
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Oct 31, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that you had a positive experience with the full inspection and recall notice service. Maintaining your vehicle's safety through regular inspections is essential. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 24, 2023

Got an outstanding deal as promised by the excellent salesperson. Everything went smooth and will probably use this salesperson and dealership in the future. More

by Rosie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Tieu and Edmond Gallegos
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Nov 01, 2023 -

Sterling McCall Toyota Fort Bend responded

Receiving an outstanding deal as promised by an excellent salesperson is a great experience when purchasing a vehicle. We are glad to hear that everything went smoothly, and it's wonderful that you're considering using the same salesperson and dealership in the future. Thank you!

October 23, 2023

Great job good service I really thanks for your great communication , not talking long time More

by Mirza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalil , Chris Anderson
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Oct 25, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you received a great job and good service and that you appreciate our efficient communication without unnecessary delays. Quick and effective communication is important for a positive customer experience. Your satisfaction and appreciation are important!

October 22, 2023

Jerry the service advisor was excellent. He took care of all the issues in my vehicle More

by Sivasankar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry the service advisor
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Oct 24, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that Jerry provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 21, 2023

Good works, waiting time for the works was reasonable. Nice facility environment. Advisor was helpful. More

by PT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Oct 24, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that the work performed was of good quality, the waiting time was reasonable, and that you found the facility environment to be pleasant. A helpful advisor can also make the experience more enjoyable and informative. Thank you for your business, and we look forward to serving you again in the future.

October 21, 2023

Great experience and great customer service every time I’ve visited this location. Thank you! More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Martell, Chris Anderson
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Oct 24, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 17, 2023

Always friendly and fair to customers from what I can tell. I’ve purchased 5/6 vehicles from this dealer…with only a couple problems…but that sdles mgr is gone! More

by drbtracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
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Oct 18, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that you've had friendly and fair experiences with the dealer. Your loyalty in purchasing multiple vehicles from them is appreciated. It's good to know that any issues you've encountered have been addressed, and it's nice to hear that the sales manager issue has been resolved. Your satisfaction is important to us, and we look forward to serving you again!

October 12, 2023

We were so impressed with the service we got, I stalled in the morning around 6 o’clock am call the service department. My husband made a got appointment at 11 very prompt. The wrecker asked for Simon who More

by victoria.p.morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon the service writer
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Oct 14, 2023 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear about the excellent service you received from Fort Bend Toyota. The prompt response to your early morning call, the efficiency of Simon as your service writer, and our overall assistance in getting your car in and out quickly allowed you to make your doctor's appointment on time. Your positive experience is a testament to our dedication to customer satisfaction. Thank you for sharing your feedback!

October 12, 2023

Service advisors are great! Eli Figueroa, the service guy explained needed service.Responds promptly my questions More

by Generosa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Figueroa
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Oct 13, 2023 -

Sterling McCall Toyota Fort Bend responded

It's great to hear that the service advisors, especially Eli, were excellent in explaining the needed service and promptly responding to your questions. Effective communication and responsiveness are key in ensuring a positive service experience. Thanks for sharing your positive experience!

October 11, 2023

This dealership is friendly, courteous, and polite. I always come here for my Oil Changes More

by omarsaiyed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Report | Print
Oct 13, 2023 -

Sterling McCall Toyota Fort Bend responded

We're thrilled to hear that you find our dealership friendly, courteous, and polite. We appreciate your loyalty in choosing us for your oil changes. If you ever have any more automotive needs or questions in the future, please don't hesitate to reach out. We're here to provide excellent service. Thank you for your ongoing support!

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