Sterling McCall Toyota Fort Bend

Everything was done in a timely manner. I think Car was done too. Agent was courteous. I think Car was done too. Agent was courteous. More

Anthony was awesome. Took longer than I expected but all is done. Bought a new tire. Took longer than I expected but all is done. Bought a new tire. More

Quick and reliable service with helpful and knowledgeable Service Advisor Collin. All performed at a very reasonable price. Service Advisor Collin. All performed at a very reasonable price. More

Get the repair jobs done in a cost effective and timely manner. I will go back to Sterling McCall Toyota again. manner. I will go back to Sterling McCall Toyota again. More

Exhausted dealing with Sterling McCall. Anthony Zummo has gone the extra mile to resolve the issue. I got no response from your department to several emails & a few visits. The problem now Anthony Zummo has gone the extra mile to resolve the issue. I got no response from your department to several emails & a few visits. The problem now has shifted to Sunbit. Demanding payment on the 21st September. I have already made a payment of $731.78 on the 12th September. Sunbit debited my checking a/c. I had to cancel the card to prevent direct future withdrawals. No energy to run another marathon. The issue is not resolved yet. Time & energy spent is exhausting. The original problem the car was brought for was not fixed. Some unrelated issue was worked on & charged approx $1500 More

Excellent work and customer service. Extremely happy and well coordinated. Very happy to have them Extremely happy and well coordinated. Very happy to have them More

Invoice #1013894 10/4/23. Brought my truck in for a 10k oil change, when asking Jerrell Cassim what kind of oil they are putting in my 22' Tacoma Sport 6spd, the answers went Brought my truck in for a 10k oil change, when asking Jerrell Cassim what kind of oil they are putting in my 22' Tacoma Sport 6spd, the answers went from a dumfounded look of I don't know to "hold on let me check" and then "Pennzoil". I requested that I wanted Mobile, he said its Pennzoil only. He's a service advisor except well; he isn't doing much advising. Caught a mechanic in passing and he mentioned they put pennzoil for the included ToyotaCare and after when you have to start paying for the 93$ oil changes they'll put Mobile but he can "change the hoses for me" and put mobile. Simple truth would have been appreciated. Complete Smoke and Mirrors! You shouldn't leave a dealership not knowing what kind of service and quality of product they used on your vehicle, period. It gets worse– saw the mechanics standing around asking who drives a stick shift with hand gesturing. They ended up stalling the vehicle twice throughout the service as I stood and watched. Careful with your MANUAL Supra, GR86, or any variant of Tacoma in a manual transmission here; they are inept at handling your vehicle! LEVEL UP. More

Everything was just right, especially the speed of the service and friendly atmosphere at the dealership service and friendly atmosphere at the dealership More

Service could definitely use some improvement on communication skills with their customers. I made an appointment for an oil change for 8:30 am. After 2 hours I inquired about the status of my vehic communication skills with their customers. I made an appointment for an oil change for 8:30 am. After 2 hours I inquired about the status of my vehicle and the lady(cashier) told me that” Fridays and Saturdays are very busy and that it would require some patients.” So I ask her if they haven’t started on my car I would like to have my car back. She then ask what my name was and I told here . She decided to look in her desk drawer and found my paper work. Hmm… she said that I was text , but unfortunately for me I was not. However, my husband was text, who was at home very sick. I might add, I gave the service representative my name and my cell phone number. I’m not looking for anything free. But, I do think there definitely is room for improvement!! More