
Sterling McCall Toyota Fort Bend
Richmond, TX
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Exhausted dealing with Sterling McCall. Anthony Zummo has gone the extra mile to resolve the issue. I got no response from your department to several emails & a few visits. The problem now Anthony Zummo has gone the extra mile to resolve the issue. I got no response from your department to several emails & a few visits. The problem now has shifted to Sunbit. Demanding payment on the 21st September. I have already made a payment of $731.78 on the 12th September. Sunbit debited my checking a/c. I had to cancel the card to prevent direct future withdrawals. No energy to run another marathon. The issue is not resolved yet. Time & energy spent is exhausting. The original problem the car was brought for was not fixed. Some unrelated issue was worked on & charged approx $1500 More
Invoice #1013894 10/4/23. Brought my truck in for a 10k oil change, when asking Jerrell Cassim what kind of oil they are putting in my 22' Tacoma Sport 6spd, the answers went Brought my truck in for a 10k oil change, when asking Jerrell Cassim what kind of oil they are putting in my 22' Tacoma Sport 6spd, the answers went from a dumfounded look of I don't know to "hold on let me check" and then "Pennzoil". I requested that I wanted Mobile, he said its Pennzoil only. He's a service advisor except well; he isn't doing much advising. Caught a mechanic in passing and he mentioned they put pennzoil for the included ToyotaCare and after when you have to start paying for the 93$ oil changes they'll put Mobile but he can "change the hoses for me" and put mobile. Simple truth would have been appreciated. Complete Smoke and Mirrors! You shouldn't leave a dealership not knowing what kind of service and quality of product they used on your vehicle, period. It gets worse– saw the mechanics standing around asking who drives a stick shift with hand gesturing. They ended up stalling the vehicle twice throughout the service as I stood and watched. Careful with your MANUAL Supra, GR86, or any variant of Tacoma in a manual transmission here; they are inept at handling your vehicle! LEVEL UP. More
Better communication among dealerships dept would be great. I got bounced back m forth in regards to second key fob. When I came to service area they did not k ow about the second key. great. I got bounced back m forth in regards to second key fob. When I came to service area they did not k ow about the second key. More
Service could definitely use some improvement on communication skills with their customers. I made an appointment for an oil change for 8:30 am. After 2 hours I inquired about the status of my vehic communication skills with their customers. I made an appointment for an oil change for 8:30 am. After 2 hours I inquired about the status of my vehicle and the lady(cashier) told me that” Fridays and Saturdays are very busy and that it would require some patients.” So I ask her if they haven’t started on my car I would like to have my car back. She then ask what my name was and I told here . She decided to look in her desk drawer and found my paper work. Hmm… she said that I was text , but unfortunately for me I was not. However, my husband was text, who was at home very sick. I might add, I gave the service representative my name and my cell phone number. I’m not looking for anything free. But, I do think there definitely is room for improvement!! More