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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,331 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,331 reviews

November 15, 2023

They were very fast and efficient. I was geeeted very friendly. When I asked about my new fab I was told they are requesting it and when it gets there they will call me to have me come More

by Linda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rosilez, Chris Anderson
Report | Print
Nov 18, 2023 -

Sterling McCall Toyota Fort Bend responded

Efficiency and a warm welcome can make all the difference in a service experience! It's great to hear we were prompt in addressing your concerns and keeping you updated about the new fob. We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Smooth and organized car check up. Reasonable wait time and affordable maintenance charges. Thank you l. More

by mbnaranjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq
Report | Print
Nov 15, 2023 -

Sterling McCall Toyota Fort Bend responded

That's great to hear! A smooth and organized car check-up can make a world of difference, especially when paired with reasonable wait times and affordable maintenance charges. Thank you for your 5 star review!

November 13, 2023

On my way home, I felt some dragging noise when I make a turn, I cannot pinpoint where it is coming, some noise that was not there before. I didn’t have the time to return as I had some other commitments to More

by lclubos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hao Du
Report | Print
November 13, 2023

Good people good. Service and knowledgeable techs. Great cars that last a long time. Sweet More

by davesmith0881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Joe
Report | Print
Nov 15, 2023 -

Sterling McCall Toyota Fort Bend responded

It's wonderful to hear about positive experiences at Fort Bend Toyota! Having knowledgeable technicians and reliable cars can definitely make car ownership a smoother experience. Thank you for your 5 star review!

November 13, 2023

I met Jerry Quick for my appointment this morning, he as very attentive of my first service. He explained the process took care of me in a very short time frame . Helped me with other questions. Has an extr More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Quick
Report | Print
Nov 15, 2023 -

Sterling McCall Toyota Fort Bend responded

Jerry is a real asset to Fort Bend Toyota's service team! It's wonderful to hear that he provided such attentive and professional service during your appointment. Having someone who not only takes care of the service promptly but also addresses other questions can make a significant difference in the overall experience. We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

I am so happy I choose to come here to get my inspection done. Service was quick and advisor was very friendly and let me know as soon as my car was ready More

by Valeriemzromo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Report | Print
Nov 14, 2023 -

Sterling McCall Toyota Fort Bend responded

We are thrilled to hear that you had a quick and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

True Nguyen is very responsible, courteous in his service. He is very knowledgeable about what my car needs. More

by Ilkwangstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
True Nguyen
Report | Print
Nov 12, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that True provided courteous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

Front bumper has a problem. I received a recall on this issue and the person helping me wanted to charge me to fix it. More

by jramirez171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tren, Chris Anderson
Report | Print
Nov 09, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for this inconvenience in the attempt to fix your vehicle's front bumper. I would like an opportunity to fix this and to earn your business, please contact me at (281) 633-3324. I look forward to speaking with you. Eduardo Rivera, Service Director

November 05, 2023

The customer service is very good. Oscar was very helpful. Everyone is super friendly. I would recommend you to use this location. More

by vmgonzales2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar, Chris Anderson
Report | Print
Nov 07, 2023 -

Sterling McCall Toyota Fort Bend responded

It's fantastic to hear that you had a great experience and that Oscar provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Did not notify me when the oil change was complete, lied about pricing and discount, took a long time to correct the issues. More

by phillip.dawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Rosilez
Report | Print
Nov 09, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the lack of communication and misunderstanding you experienced during your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at (281) 633-3324. I look forward to speaking with you. Eduardo Rivera, Service Director

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