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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,288 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,288 reviews

August 10, 2023

Nothing great, basic services. Very time consuming. Lack of time estimation for regular service, waited for 6 hrs because they couldn’t estimate the time required, that made me wai More

by Avis001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
Sep 11, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing your extended wait time to my attention. This should not have happened. Ensuring your satisfaction is our ultimate goal and your feedback is important to us. We would like to use your case as a learning opportunity to improve on our customer service. Please contact me at your earliest convenience. I look forward to hearing from you. Eduardo Rivera General Manager erivera@Sterlingmccalltoyotafortbend.com

August 09, 2023

I really like Seller's service Sterling MC call Toyota fort bend ,five star reputation . Thank you . More

by Tan Nguyen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Aug 14, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 08, 2023

Very professional dealership, nice sitting area all around good dealership. I will continue my service there. More

by Jasontburke73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Aug 26, 2023 -

Sterling McCall Toyota Fort Bend responded

We are so pleased that we were able to provide you with an exceptional experience. It will be our pleasure to assist you again with any automotive services you may have in the future. Thank you for choosing Fort Bend Toyota! We appreciate your business!

August 08, 2023

Courteous prompt service. Staff is professional. The waiting area is maintained nicely. Complementary drinks are much appreciated. More

by shaheenmalghani
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Inspection staff
Aug 26, 2023 -

Sterling McCall Toyota Fort Bend responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 08, 2023

Prompt and courteous service and advisor. Excellent experience. Dealership provides excellent waiting facilities for customers More

by jon.longerbone
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarmeen Momin
Aug 23, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you, Jon, for your kind words! We thank you for your business and look forward to your next visit!

August 08, 2023

Nice comfortable and clean waiting area. Oscar my service rep was very helpful and courteous! More

by Thanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Aug 23, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 05, 2023

Good Service department very fast service prices are a little high but all dealer service departments seem to charge a little higher rate. More

by Grant Garrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe R
Aug 14, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 05, 2023

Service was done in timely manner and quick in and out and quick pick and drop off service More

by Jabdul786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell, Chris Anderson
Aug 14, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 04, 2023

Service preform ok. The problem was at xx out no one informed me that checks were not accepted thus causing me a big problem. I have always pd by xx and for this major More

by wcasimir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Anderson
Sep 14, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 19, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced regarding the payment method. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Eduardo Rivera Service Director erivera@Sterlingmccalltoyotafortbend.com

August 04, 2023

This is a very good dealer ship for any type of service. The employees treatment very nice even with appointment or without. I have a very good experience since the year 2016. More

by athomas722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 09, 2023 -

Sterling McCall Toyota Fort Bend responded

Fort Bend Toyota appreciates your kind words! We are grateful for your patronage. We look forward to having the pleasure of serving you again!

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