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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,296 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,298 reviews

July 25, 2023

Mr. Simon was very clear and honest about my service today. He explained everything very simple to me. I will definitely come back for each service to be done! More

by Cristina C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Nguyen , Chris Anderson
Jul 28, 2023 -

Sterling McCall Toyota Fort Bend responded

Cristina, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend.

July 24, 2023

The team is excellent! Always ready to help and let’s you know of any issues that your vehicle may have. More

by rocco923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell Cassimere
Aug 01, 2023 -

Sterling McCall Toyota Fort Bend responded

We are glad we could help!

July 22, 2023

Good customer service, quick response and I will be back for next check up soon More

by nusoul1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Jul 22, 2023 -

nusoul1968 responded

Good customer service, quick response and I will be back 👍🏽

Jul 24, 2023 -

Sterling McCall Toyota Fort Bend responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 21, 2023

The Dealership and staff are very nice and accommodating. Angle worked with the insurance appraiser to review the damage to my vehicle and quickly sent me an estimate for the damage that coincided with the More

by Sofa1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo
Jul 29, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your kind words for our staff and for letting us repair your vehicle!

July 20, 2023

Jalil was welcoming and worked with us to be able to purchase my sons first car. I hope they will continue to be supportive in the future. More

by nidal_khalaf
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jalil
Jul 28, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your kind words for our staff, we appreciate it!

July 20, 2023

Ok, but it is dealership. They can't really address complaints because of company policy. For example my truck showed a recall possible. I was very unhappy that they could n More

by gary1schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Aug 15, 2023 -

Sterling McCall Toyota Fort Bend responded

We strive to make sure you are satisfied with our services and welcome any feedback on ways we can improve. We apologize for any inconvenience you may have experienced on this visit, but please be assured, we will be looking into the issue. Thank you for your business and for taking the time to review our services. We hope to assist you again in the future.

July 17, 2023

The service is good and u did the service at the proper time management . Your work is excellent. I was satisfied with it thanks so much! More

by Sadiqbhai
Recommend Dealer
Yes
Employees Worked With
Tariq Ahmed
Aug 14, 2023 -

Sterling McCall Toyota Fort Bend responded

You are very welcome! We are always happy to hear about the great service we provide. Thank you for your Five-Star review and your business. Always our pleasure!

July 16, 2023

All I wanted was a multi point check. I replaced the wipers and my key remote batteries. More

by texaschicano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Jul 19, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

July 15, 2023

Very well organized and pleasant to work with. Gave options but were not pushy. Highly recommend them for service. More

by mcvaldez1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Jul 19, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for being our customer, we appreciate your kind words!

July 15, 2023

Miss guided by sales staff. sales person NOT CLEAR on interest rate till end. It was already too late to cancel, because I may loose my $ 500. Unneccery accessories been pushed More

by Ejazmalik
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James , Chris Anderson
Sep 13, 2023 -

Sterling McCall Toyota Fort Bend responded

Thank you for bringing this to my attention. I apologize that your recent experience with sales was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Patrick Renteria General Sales Manager prenteria@Sterlingmccalltoyotafortbend.com

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