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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,302 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,302 reviews

April 23, 2025

Service was on spot and Service techs was very polite. Checking out was no a hassle More

by bingosister53
Recommend Dealer
Yes
Employees Worked With
Forgot name
Apr 25, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2025

Everybody at Sterling M. Toyota has been super nice since the first day we were there looking for our car. Now during the services, things has gone very nicely. More

by tonychavez45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Apr 24, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2025

Pleasant employees and I am especially impressed with the service Angel Montalvo has given the last three times I have had my vehicle serviced More

by Markie20271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel montalvo
Apr 25, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Feel free to reach out to us if you need anything. Have a wonderful day.

April 23, 2025

Came in for a walk in and was helped immediately,Very friendly staff. My car had to stay over night to get fixed they ordered me a Lyft to make it home.Great Pricing. Our Advisor Andrew was a great help. More

by Agodinez
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 25, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Agodinez, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 22, 2025

Garrett West is the salesman to see in that dealer, he was very nice and helpful but be careful when you are in the financial department, they will try all tricts to get your money. You must look over all More

by peter nguyen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett West, a trusworthy person to deal with
Apr 23, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello Peter, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2025

I came in today for service and new wiper blades. STEVEN ROBLES was great and EXTREMELY informative. I've been going to this location for a few years now and he has been the ONLY person to provide me More

by longliane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Apr 23, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2025

Service overall is good My only complaint is they mess with the radio stations, adjust the drivers seat, and disable or change electronic controls on the dash and A/C system. On this car these controls a More

by rhillbsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Apr 23, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to our General Manager cchiv@group1auto.com, so that we can learn more about what took place in this situation.

April 17, 2025

Prompt, knowledgeable personnel, Eli was my advisor, very happy with his service, took care of needed items for my tundra. Will definitely ask for him again. More

by I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli, ladies at cashier.
Apr 19, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

Good service done to my Runner only kind of late 1. 5 hours for oil change and 19 points More

by Jose Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra
Apr 16, 2025 -

Jose Flores responded

NA

Apr 18, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Jose, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 15, 2025

Service was way longer than expected. I never heard anything till I called 2 1/2 later More

by byrjoh.9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvarado, Cesar
Apr 17, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we appreciate your feedback. We'd love the opportunity to make this right. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

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