Back

Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,302 Reviews

20465 Southwest Freeway

Richmond, TX

77469

Directions

By Type

Showing 1,302 reviews

April 14, 2025

Great service advisor . Do the job right and quike. I’m happy they change the oil in 1.hour and 30 mint. More

by Zubair khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrel , Bibin Thomas
Apr 17, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Zubair, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 13, 2025

There is a guy whose name is Collin or Joe. Can't remember exactly. He won't request Lyft for customer after 5:30 so that he can make sure to get off work at 6. Also, Even their battery warran More

by Hilario Garcia
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Collin at service...this had nothing to do with Bibin Thomad
Apr 15, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we appreciate your feedback. We'd love the opportunity to make this right. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

April 12, 2025

Everyone was helpful and quick to help us even if it wasn’t our direct service advisor! More

by catline17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Apr 14, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 12, 2025

I had a very poor experience this time . I always visit this dealership, this time I ask them to check ac system bcz my ac was blowing warm air , the c More

by Ryan
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Bibin Thomas
Apr 15, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we appreciate your feedback. We'd love the opportunity to make this right. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

April 11, 2025

Wait 10 minutes beside your car on arrival while the greeters play grab a#$. Service advisor shows up & tries to overcharge for a OLF from appt set @ 29.95 to 79.95 because it was a Tundra. I’m not More

by texp51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas
Apr 15, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we appreciate your feedback. We'd love the opportunity to make this right. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

April 10, 2025

Excellent service from start to finish . I was very pleased and will be back here More

by Isabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Aubrey, Lisa Hendrix
Apr 14, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Isabel, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2025

I had good experience with this service team. They did good work and it is appreciated. More

by Geoshyni999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Apr 12, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

April 10, 2025

Everyone was so helpful. A big thank you to Richard Blanco Salazar . He ensured our needs were taken care of. An awesome salesman he was. Overall experience was great. Will h More

by Esenam Dogbe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Blanco Salazar
Apr 11, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Esenam, we're happy to hear you had such a positive experience with Richard! Thanks for the recommendation, and have an amazing day!

April 09, 2025

Service was good. Person assisting me was knowledgeable and kept me in for AED of status. More

by JC9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Bibin Thomas
Apr 10, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we are pleased to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 09, 2025

The employees are amazing. Hospitality is top tier. They made the process of getting my first car effortlessly smooth by working me through everything and explaining every step More

by Cathlia-Faith Tabe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thuc Vu, Bibin Thomas
Apr 11, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

...
9
...