Sterling McCall Toyota Fort Bend

Express Service not good. Had my car for an oil change for the very first time on this dealership. The moment I drove in to the service reception bay area, I felt not so welcom Had my car for an oil change for the very first time on this dealership. The moment I drove in to the service reception bay area, I felt not so welcome as those 'service' receptionist were just standing lousy and seemed not so enthusiastic in receiving customers for that day. Good thing that the Service Coordinator that have taken over my business for that day is so professional that I'm ready to forget my impression for this dealership's express service. But not so fast, the moment I received my car after my oil change, I noticed SCRATCHES on the driver's side panel and my CB antenna base spring mounting was BENDED. I was so dissappointed to this technician (last name PIÑON) that he recklessly handled my car and doesn't care whether he'll damaged it while on service and under his watch/care. Next time I will visit this dealership, I will see to it that I will keep on eye on my car while their technician is working on it. I believe this technician that worked on my car needs to be trained more on how to handle customer's property more professionally. More

Great service in collision dept I gave Ft Bend a 5 rating because of the excellence service in the Collision Dept. Both my wife and I were been rear ended in the past 8 months. We ar I gave Ft Bend a 5 rating because of the excellence service in the Collision Dept. Both my wife and I were been rear ended in the past 8 months. We are new to Houston and did not know the best place to take our cars but Ft Bend was the right choice. Terry did an excellent job of providing service and the collision team did great repair work. The young lady at the front desk was always nice and helpful and the guys back at the Enterprise desk also gave great service. Thanks to all. Just one thing. people of Houston, please stop hitting our cars! More

Quick service and friendly updates I had electrical problems with both of my Prius hybrids. Service Manager Chris Rodriguez did an excellent job fitting me in during the busy Christmas I had electrical problems with both of my Prius hybrids. Service Manager Chris Rodriguez did an excellent job fitting me in during the busy Christmas week, keeping me updated, and getting my cars back to me timely. I appreciated his help with getting a better price for the costly repair, getting recalls fixed, and the complimentary car wash. More

They care about customers I was going out of town and just realized that the battery in my vehicle was defective. With a lot of stress, I weaved thru traffic because it was end I was going out of town and just realized that the battery in my vehicle was defective. With a lot of stress, I weaved thru traffic because it was end of the day and very close to dealer service closing time. When I reached the dealership, Rodriguez whom I had purchased tires from a month ago, came to my rescue. He really cares about customers. He made sure the defective battery was replaced in my highlander even though it was almost closing time. I was very happy; I proceeded on my trip knowing that I was a valued customer at Fort bend Toyota. I have a customer for the past 11 years and the service has gotten even better. More

Great experience Sharif was so helpful when I went to purchase my first car! I had never bought a car myself, so I brought my dad along in case the salesman was pushy Sharif was so helpful when I went to purchase my first car! I had never bought a car myself, so I brought my dad along in case the salesman was pushy or misleading. Sharif was the opposite. He was patient, explained everything and tried to get me into the car that was right for me. He made sure I got everything that was important to me, and was so accommodating. He has helped with any questions I have had even 6 months after I bought the car. He was so helpful my Dad even went back to him when he needed a car. He and the whole team at Fort Bend Toyota were great and I will be back when it is time for a new car! More

Sharif was awesome Sharif helped me buy my first vehicle, a used RAV4 Limited. He made sure it had everything that I wanted, before even bringing the car to my attention Sharif helped me buy my first vehicle, a used RAV4 Limited. He made sure it had everything that I wanted, before even bringing the car to my attention. More

SHARIFF IS AN EXCELLENT SALESMAN. i HAVE PURCHASED 2 USED TOYATA RAVA 4 LIMITED THIS YEAR AND SHARIFF WAS EXTREMELY HELPFUL IN BOTH PURCHASES. HE LISTED TO WHAT I NEEDED AND WAS ABLE i HAVE PURCHASED 2 USED TOYATA RAVA 4 LIMITED THIS YEAR AND SHARIFF WAS EXTREMELY HELPFUL IN BOTH PURCHASES. HE LISTED TO WHAT I NEEDED AND WAS ABLE TO CORRECTLY PUT ME IN BOTH CARS. HE MADE SURE EVERY THING WAS CORRECT BEFORE TURNING EACH CAR OVER TO ME. I COULDN'T HAVE ASKED FOR BETTER HELP. More

Shariff went above and beyond! Before we got here we were mentally ready for a pushy salesperson. Shariff proved us wrong! It was so relaxing to work with him. He was patience with Before we got here we were mentally ready for a pushy salesperson. Shariff proved us wrong! It was so relaxing to work with him. He was patience with our decisions and even waited around until everything was complete. You can tell he really enjoys his job. Next time we buy a new car we'll definitely be looking for Shariff! More

Excellent customer relations Sharrif and the entire Fort Bend staffs are friendly and business oriented, I can always recommend Fort Bend for friends and family members, beat plac Sharrif and the entire Fort Bend staffs are friendly and business oriented, I can always recommend Fort Bend for friends and family members, beat place in Houston area More

Fort Bend Toyota-Exceptional Sevice Exceptional Service. Sharrif, sales representative, is amazing. He is Extremely knowledgeable in every aspect. He took his time explaining ALL my op Exceptional Service. Sharrif, sales representative, is amazing. He is Extremely knowledgeable in every aspect. He took his time explaining ALL my options and worked with me through every step of the process. Thank you, Sharrif. And, Jeff, the manager came over and personally introduced himself. I love that he took the time to talk to me. Building relationships with customers is what brings us back and get us to refer more customers to Ft. Bend Toyota. I enjoyed the experience, it's usually a LONG and drawn out process, but NOT in this case. It was exceptional from beginning to end. I left there a happy customer. (Korina I.) More