Sterling McCall Toyota Fort Bend

Fort Bend Toyota I bought my Camry at Toyota FB. Very happy with the choice. What stood out is the personalized service by Sharif Shatry. He went out of his way maki I bought my Camry at Toyota FB. Very happy with the choice. What stood out is the personalized service by Sharif Shatry. He went out of his way making sure that I selected the right auto according to my needs and budget. I know who to see to exchange my Camry for a later model. Jamal More

30K service Estimated 1 hour service, dropped 9am. Called service desk 11am, person on phone cannot help or get Service person for delivery time, got the call tra Estimated 1 hour service, dropped 9am. Called service desk 11am, person on phone cannot help or get Service person for delivery time, got the call transfered to Customer service, was in hold for 20 min and got voicemail. Had to call back Servicedesk at 5pm, person on the phone dont know the status of car and said they will call back. Got call back at 5.30pm, reached Cashier at 6 pm. She dont have the paperwork, Car was not washed as requested. I went back after for this dealer (closer to home) after couple of years thought there will be change in service level. Still terrible. One star is for the Shuttle dropoff. More

Don't buy used cars from here I am currently standing in the service area for over an hour j to pick up my truck- that I was told was ready for pick up -for anotherrecall and 3rd I am currently standing in the service area for over an hour j to pick up my truck- that I was told was ready for pick up -for anotherrecall and 3rd repair on the radio. Several months after purchasing this used truck the radio stopped working. We brought it in for repair and we were told it was a connection issue they fixed it but that was temporary. Later rotted ending in for an auxiliary port issue on the radio Again we were told it was a connection issue and that was fixed- then it worked for a little bit Now finally it's not working at all and and of course it's on us to replace it and pay the full cost. They have had three GM since opening here in Sugarland And with each new general manager service and performance seems to diminish in the customer experience seems to be the least of their priorities. If you're looking for a used car with service to back it up I would drive onto the next dealership and do not stop at Fort Bend Toyota More

Great service from Jose Jacobo I visited Toyota Fort Bend for state inspection. I arrived with no appointment. Jose Jacobo was assigned as service advisor and gave me a good welcome I visited Toyota Fort Bend for state inspection. I arrived with no appointment. Jose Jacobo was assigned as service advisor and gave me a good welcome, informed me of estimated waiting time and looked for me at the waiting area when car was ready. It shows that he is cmited to quality customer service. More

Supper bad customer Service Went in because my radio is hard to hear unless you get it up to 42 volume. "Phil" the service manager at the time said he wouldn't mess with it and i Went in because my radio is hard to hear unless you get it up to 42 volume. "Phil" the service manager at the time said he wouldn't mess with it and if I couldn't hear it go to Best Buy and get an AMP so I did. Then after a few weeks we couldn't turn anything down. navigation blared, phone blared, everything but radio blared. So we took it back and were told to take it back to factory specks and if it didn't work they would take so where else to see what they could do. So we did take it back to factory specks and quests what they say there is nothing they can do. As other people have said they promise to call you back and they don't. I have to calm them. We will now meet with a Toyota rep on Thursday and see what they do. This is horrible service after spending a ton of money on a Tundera. More

Enjoyable Buying Experience We went to Fort Bend Toyota looking for a RAV4 hybrid XLE, after searching at other dealerships and not finding the exact car we wanted. We were helpe We went to Fort Bend Toyota looking for a RAV4 hybrid XLE, after searching at other dealerships and not finding the exact car we wanted. We were helped by Edward. He was the most kind and sincere salesperson I met so far. He made us feel welcome and important. There was no pressure and he treated us with respect. Any questions we asked he was always eager to answer. If he didn't know the answer, he went out of his way to find it. I wish all car buying experiences were like this. They made it relatively easy and relaxing day for us. Thank you Edward, you are a great down to earth human being. I highly recommend him for your next car buying experience at Fort Bend Toyota. The financing was quick and easy too. They have us a great rate and we walked away happy in our new car. More

Service Department I have been going to Fort Bend Toyota for maintenance, repair and warranty work for the last 3 years. I stopped in the first time out of convenience, I have been going to Fort Bend Toyota for maintenance, repair and warranty work for the last 3 years. I stopped in the first time out of convenience, because it’s right down the road, but continue to take my FJ there because of the customer service. They have always been fast, friendly and courteous. Now I’ve never written a review before, but my most recent experiences there for a couple of warranty and repair issues were so exceptional, they deserve to be noted. For the first 2 years I hadn’t had anything but oil changes and tire rotations done and I’ve been very pleased, but now after going in for warranty/repair work, I know that any repair I can’t do in my driveway will definitely be done there. I was greeted at the door by John Williams, the Service Director. He listened to me, and didn’t give me the ole’ “I’ll drive it around the block and if I don’t hear, feel, or see it, you’re outta luck” line. He didn’t even laugh when I tried to replicate the noises myself! With his help, everything was taken care of, and I’m very pleased. It’s a shame that normally, people leave a review only when they are dissatisfied. I feel certain if people reviewed their positive experiences, FBT’s ratings would be thru the roof! Thanks again to John and the service staff. FBT rocks! More

Fort Bend Toyota - Shariff Sharty Looking of old or new cars? This is the place to go, my husband and I spent almost a week back and forth looking for a used car at many different deal Looking of old or new cars? This is the place to go, my husband and I spent almost a week back and forth looking for a used car at many different dealers but when we came to this place it was matter of hours. They have a big selection of used and new cars and Shariff is the Sales Rep we had a pleasure for working with..he is genuine, hard working and always available to answer all our questions regarding cars..if he didn't have an answer he rushed to get an answer. If you go to him its guaranteed you won't walk out unhappy or unsatisfied (you may not find the car of your choice but this guy will make sure he has given his level best service). He is not a person who is trying to sell to make commission, he is a true Sales Rep sitting there trying to find what best fits our needs. It took literally 2-3 days for us to find what we needed but he was there to answer all our questions and make us satisfied. Recommend Sales Rep: Shariff Sharty More

Very professional when buying a new vehicle I had very good luck with my sales person Charles DeCuire and the Sales Manager Jeff Pasquale. Not only were they very professional but they treated m I had very good luck with my sales person Charles DeCuire and the Sales Manager Jeff Pasquale. Not only were they very professional but they treated me with the up most respect. Most Toyota dealers don't care if you buy a vehicle from them or not. However, Fort Bend Toyota was a lot different. They were not convenient to me but very much worth the drive. I e-mailed several dealers none listened to me to what I was asking for except Fort Bend Toyota. They didn't have it in stock but got the vehicle I was looking for the next day. Thank you very much and I will deal with them again and would recommend them to anyone. More

Gas Cap Service Waited 4 hours and spent $155 for a gas cap.... Just felt like i was nickle and dimed. I was going to get additional service but I think I will go som Waited 4 hours and spent $155 for a gas cap.... Just felt like i was nickle and dimed. I was going to get additional service but I think I will go somewhere else. Also hurts the chance of me buying my next car there. I will say the service adviser was really polite, professional and was working hard. More