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Sterling McCall Toyota

Houston, TX

4.2
1,051 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,051 reviews

May 23, 2025

Friendly and helpful and even with he construction going on they were almost more organized than usual. They also offered many ways of keeping in touch. More

by chrislidvall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilsson was my service manager
May 22, 2025

Nilson Rivera at Sterling McCall is extremely efficient and helpful. The car is always n a better state after service than when it cane into the shop. More

by imeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson Rivera
May 22, 2025

Too xxxxin expensive. Customer who is buying a vehicle from your dealership shouldn't be paying 233.00 for diagnostic. I would never buy a vehicle from another dealer. You More

by roldanbocanegra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doesn't matter
May 22, 2025

I give Sterling McCall 6 stars. Been going here for years. Always have time to work me into their schedule, even when I know they are busy. My service writer remembers me when it More

by leahblasingame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan Lehr
May 22, 2025

Mr. Mo was great, friendly and tried to accommodate all concerns, successful on most concerns, will definitely keep his info. John the tech guy is very knowledgeable and helpful in setting up phone connect More

by Gio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Hihjazi, John the tech guy and Omar manager
May 22, 2025

Rey (Reynaldo) in service helped me out today. Awesome guy great service. Highly recommend. Took care of my 2021 white camry. Will be back. More

by Shanil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Reynaldo Garza
May 21, 2025

I had wait on service rep for several minutes. He didn't introduce himself. My car didn't get wash. I didn't like the service experience, but I understand the construction. No coffee. More

by sthompso53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio
May 22, 2025 -

Sterling McCall Toyota responded

Hello sthompso53, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.    Regards, Art Whatley Service Director awhatley@mccallgroup.com

May 20, 2025

Service takes forever even if you have the absolute earliest appointment. 2.5 hours for an oil change is way too long. Communication is not great either. More

by alonso2994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
May 22, 2025 -

Sterling McCall Toyota responded

alonso2994, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.         Regards, Art Whatley Service Director awhatley@mccallgroup.com

May 20, 2025

Always a pleasure. Hannah has been my service advisor the last few times and she is kind, communicative, and very knowledgeable. More

by nelidavalos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah D
May 22, 2025 -

Sterling McCall Toyota responded

Hi, we're happy you found Hannah to be so supportive during your experience here at Sterling McCall Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 20, 2025

I had an outstanding experience at Toyota Service thanks to Jean Zelaya-Umana! From the moment I arrived, was professional, courteous, and incredibly knowledgeable Thanks for all team for the great servic More

by Bayan Alhalabeya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya-Umana
May 22, 2025 -

Sterling McCall Toyota responded

Hi Bayan, we are so happy to read such a great review about Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

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