Back

Sterling McCall Toyota

Houston, TX

4.2
1,337 Reviews

9400 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,337 reviews

November 23, 2025

I totally love this place. Always keeps me informed about the status of my vehicle. Today Kevin from the service department was absolutely awesome. I also had the pleasure o More

by kathycasebier2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin from service, Kathie VIP concierge
November 23, 2025

Always top quality repairs and service personnel. They're renovating and rebuilding the dealership completely so things were congested when I visited More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
November 19, 2025

Salesman Luis, was outstanding ! Never pressured me or tried to get me to do something I wasn’t comfortable with. The financial guy, Hamza was really laid back and helpful! I had the More

by Robert (Berto)
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez & Hamza ( financial guy)
Nov 20, 2025 -

Sterling McCall Toyota responded

Hi, thank you for your kind review we are happy to pass your comments to Luis and Hamza team here at Sterling McCall Toyota! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 17, 2025

I arrived to the service department Z no one informed me they relocated. I went to the old location, Mechanics never addressed me I had to get out of the car and say something. I was directed to the new are More

by Teko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ADI
Nov 19, 2025 -

Sterling McCall Toyota responded

Teko, My name is Art Whatley, and I am a Service Director with Sterling McCall Toyota. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

November 16, 2025

Nilsson was a great customer service representative. Definitely will recommend him to others customers . Thanks More

by Walter Zelaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson
Nov 17, 2025 -

Sterling McCall Toyota responded

Walter, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 15, 2025

Good service provided by Emely, finished my oil change and tire rotation in a reasonable amount of time. More

by Chinonso Gregory Okezie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emely
Nov 16, 2025 -

Sterling McCall Toyota responded

Chinonso, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2025

Very good service Javier was very nice and very helpful awesome service he give me some estimates of my car service. More

by fazal.vaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
November 13, 2025

Our salesman and the service shop attendants are great but there is a lack of professionalism at the cashier. The waiting room is often crowded and the service wait time is too long. More

by leslypastrana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier
Nov 14, 2025 -

Sterling McCall Toyota responded

leslypastrana, My name is Art Whatley, and I am a Service Director with Sterling McCall Toyota. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

November 13, 2025

I don't think anybody wants to spend three hours at a car dealership. The services performed were done in a timely manner. The service writer was very good and the check in process was painless. I'm grate More

by daveyasko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 15, 2025 -

Sterling McCall Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2025

I have been with Steillin Mcall Toyota @ southwet freeway for over 20 years serving my 4runner here but nowhere else. I intend to stay too More

by dseyoumktm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro villafranco
Nov 15, 2025 -

Sterling McCall Toyota responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!

1
...