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Sterling McCall Toyota

Houston, TX

4.3
481 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 481 reviews

April 11, 2024

Desde que entró al lugar, todos son muy amables y me ayudan en lo que necesito. Sin los mejores en Houston. More

by Arabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adolfo, Brian Luviano
Apr 12, 2024 -

Sterling McCall Toyota responded

¡Que bueno escuchar eso! Su experiencia ha sido positiva y le hemos brindado un excelente servicio. ¡Disfruta tu día!

April 11, 2024

First, I have been going to this dealership for almost 10 years now and the service has gotten worse. This last visit I was told my coolant is leaking and cost $700 to fix. I took it to a certified mechanic More

by amadrigal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Rivera Flores
Apr 12, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 11, 2024

I’m very satisfied so far with the dealership. They’re so up to date with my car services and very professional customer services. Thank you. More

by jasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Apr 13, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 11, 2024

The service was timely and the staff was very professional. The waiting areas and rest rooms are clean. I also like the fact that they have a kitchen area. More

by pittman1.008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Howell, Edmund, Jose
Apr 13, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 09, 2024

Some service crew is good and I still remember their name and they will tell you about your car need to do and some instances will happen in a future to your car if you do or don’t and answer your questions More

by Arngrim115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Apr 12, 2024 -

Sterling McCall Toyota responded

We appreciate your feedback and are glad to hear about your positive experiences with some of our service crew members. Ensuring honesty, care for customer car service, and satisfaction is indeed crucial to us. We strive to provide exceptional service to all our customers, and we understand the importance of building trust and long-lasting relationships. Your satisfaction is our top priority, and we always aim to exceed your expectations. We agree that satisfied customers are more likely to return and refer others. We value your feedback and look forward to serving you again in the future!

April 09, 2024

They change my cabin filter but try did not work properly they take out hook More

by bijay_pathak21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano
Apr 11, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 09, 2024

Great staff friendly service. They made buying the car as easy as buying a something from the grocery store More

by nevinthedude
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg
Apr 11, 2024 -

Sterling McCall Toyota responded

It's fantastic to hear that you had such a positive experience with our staff and service! We strive to make the car buying process as easy and enjoyable as possible, akin to a seamless trip to the grocery store. Enjoy your new vehicle!

April 07, 2024

Sterling Mc Call Toyota is a cut above the rest! I came to get my Toyota serviced and Hannah was the best professional with stellar customer service. I will never take my Toyota elsewhere! When it’s More

by erinluca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Apr 11, 2024 -

Sterling McCall Toyota responded

It's wonderful to hear about your positive experience at Sterling McCall Toyota with Hannah's stellar customer service! We're glad that you plan to continue bringing your Toyota to us and that you'll consider us for your future car needs. We'll be sure to pass along your appreciation to Hannah. We appreciate your business.

April 05, 2024

Sterling McCall has always treated me well as a customer and I will continue going to them. More

by islorzas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Apr 09, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 05, 2024

Prompt scheduled service, comfortable customer lounge, clean bathrooms, knowledgeable service advisors, pricing for service is good considering the no-worry confidence you have with certified technicians More

by Ottie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Charles - service advisor
Apr 10, 2024 -

Sterling McCall Toyota responded

It's fantastic to hear you had a great experience! The prompt scheduled service, comfortable customer lounge, clean bathrooms, knowledgeable service advisors, and reasonable pricing for service are all important factors in making your visit enjoyable and worry-free. Safe travels!

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