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Sterling McCall Toyota

Houston, TX

4.2
1,350 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,350 reviews

December 05, 2025

Professional, courteous and efficient. Rey had always provided great customer service. Kathy, the concierge was pleasant and helpful with information. More

by ron_alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey, Kathy
December 04, 2025

I bought a new car here in 2017 and have getting routine maintenance here ever since.. All service is very good and some helpers are WAY above average: Service assistant:ERNEST UMANA; VIP Concierge: KATHIE More

by dechantms@
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERNEST UMANA; KATHIE MARSH
Dec 05, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2025

Easy and smooth transaction all round. Salesman Matthew Blackwell was very engaged and walked me through everything and was very patient and helpful. Finance officer was also quick and eas More

by Anthony.jeanneret81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Blackwell
Dec 03, 2025 -

Sterling McCall Toyota responded

Hi, we are glad we could help. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 01, 2025

Great service and good customer service. No waiting line at the dealership due construction. Thanks. More

by caexarxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Dec 03, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2025

Thank you very much, excellent job. care, understanding, respect…… . good luck for everyone, one more time Thanks 😊 More

by banhajaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Hijazi, Abdulkadir and omar.
Nov 30, 2025 -

Sterling McCall Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2025

Kevin Ramos Cruz was nothing but EXCEPTIONAL! The service I received from him just truly made my day. I definitely recommend him for any service you need. More

by Caroline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Ramos Cruz
Nov 30, 2025 -

Sterling McCall Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kevin Ramos Cruz here at Sterling McCall Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2025

Tuve una mala experiencia ya que cuando mi carro estuvo listo no me avisaron y estuve esperando dos horas más por falta de información. Necesito una respuesta para saber como van a compensar las 2 horas qu More

by hidalgojorgeluis912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No me se los nombres
Dec 02, 2025 -

Sterling McCall Toyota responded

Me llamo Edwin Solorio y soy Gerente de Servicio en Sterling McCall Toyota. Lamento su desagradable experiencia y me gustaría saber más sobre lo ocurrido durante su reciente visita. He intentado encontrar su información en nuestra base de datos para poder contactarlo, pero no la encuentro con el nombre que indicó. ¿Podría contactarme para que podamos hablar más sobre el tema? Agradecería su contacto. Mi línea directa es el 713-270-3711.

November 27, 2025

Customers satisfaction always and anytime I visited this location I always feel at home with their services. More

by Godable _me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan Lehr
Nov 27, 2025 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

November 26, 2025

I took my Toyota Sienna to Sterling McCall Toyota for service and had a great experience. My service advisor, Adi, was awesome. He clearly explained what work was needed, gave practical recommendations, More

by kmitra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Nov 27, 2025 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

November 26, 2025

ADI Garcia service advisor at Sterling McCall Toyota facilitated to make this initially mundane service visit which after inspection showed a 911 service need to a wonderful customer service experience. More

by jeanpoblete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ADI Garcia service advisor
Nov 27, 2025 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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