Sterling McCall Toyota

We have purchased 1 Corolla and 2 Camry(s) from this dealership. The 'Customer Service' has been excellent. The employees are warm, kind, respectful, and accessible. Mr. Allen Tate, New Car Director, dealership. The 'Customer Service' has been excellent. The employees are warm, kind, respectful, and accessible. Mr. Allen Tate, New Car Director, has truly made our experience with the dealership very special. With the care and attention we have received, I highly recommend Sterling McCall Toyota. A. Hall More

I was in the used car dept last night around 8:45. I test drove 2 used cars. I accompanied salesman Thomas Simmons to his office to "look at some numbers" on the 2 cars. I told him I was not ready to buy yet drove 2 used cars. I accompanied salesman Thomas Simmons to his office to "look at some numbers" on the 2 cars. I told him I was not ready to buy yet, because I was still looking around, and I thought I would get a better deal at the end of the month. He said that wasn't the case, and I said that I thought that it was, and he told me that I could "just leave, then," that I could "just go if you want." Needless to say I didn't argue, just left quietly. I couldn't believe I was talked to like that. I complained the next morning to the used car Mgr, and he only said he was sorry about it, didn't seem genuinely sorry, didn't even say he would to talk to Mr Simmons. I suggest you stay away from this place, because no one cares about the customer. More

Be aware of fraud at Sterling McCall. When financing, at 2.9% on 26,000 Saaid came back with a payment of 583/mo. I can do the math in my head, somehow he added 10,000 to the loan then tried to bully us in 2.9% on 26,000 Saaid came back with a payment of 583/mo. I can do the math in my head, somehow he added 10,000 to the loan then tried to bully us into staying and completing the loan. Our salesperson, Burt, was very good, so we decided he should not suffer for the actions of an unethical co-worker. He called back and the payment was 110$ less than originally quoted the day before. Also, when getting insurance for the vehicle, no one at Sterling McCall would give my insurer the VIN # for the vehicle we were buying and gave them the run around as well. Needless to say, I will not be taking my car there for service considering how unprofessional the sales/finance team at Sterling McCall has proven themselves to be. More

After reaching an agreement and literally sitting in the finance manager's office, the salesperson stepped in to say they "accidentally" just sold the same car to the person in the next office. Then asked i finance manager's office, the salesperson stepped in to say they "accidentally" just sold the same car to the person in the next office. Then asked if we were interested in a car that we had already declined (and was more poorly equipped). They said they would make it right but when I called the next day only received a tepid response to try to find me a new vehicle with no attempt to secure a similarly equipped one. No apology, not even any communication, from the manager who purportedly made the mistake. Funny. I told a friend about what happened and their question was "Sterling McCall"? 'Nuff said. More

I was in the market shopping for a Toyota Sienna LE. We visit this dealership on Friday and were greeted by a salesman named George Kolacherril. He showed us a few of the available models. Never really bot visit this dealership on Friday and were greeted by a salesman named George Kolacherril. He showed us a few of the available models. Never really bothered to "sell" the car during our 30 min interaction. I assumed that was because he was a seasoned salesman and respected the customers knowledge. That was ok with me and I anyway was more interested in knowing the final price (although a little bit of salesmanship is not a problem and shows the dealer is not overconfident). He gave us a decent quote (assume 30,000$ for discussion sake) and said this price was valid for Friday and Saturday. I told him I would like my wife to take a look at the car and hence would come back tomorrow. The next day (Saturday) I took my wife and kid and we went back again. And surprise, surprise! Mr George says the price he quoted on Friday was not approved by his manager(!) and he increased it by 600$ and quoted 30,600$!!! When I said I was not happy about the increased quote, he said that I should be flexible (can't believe a salesman can say this to a customer) and should take this price!!! He said it's between me and his manager and he can't do anything about it! When I told him to call me back in case his manager changes his mind, he had the guts to say that his manager will probably not, so don't expect a call from him. That was the limit and I walked out from the showroom. This experience of car buying was the worst I had till date. The salesman was arrogant and careless. He made the mistake of quoting a price which was below what the dealer could probably afford. He wasted an hour of both my and my wife's time. We have a 2 week old baby, so we had to make the appropriate arrangements to make sure my wife can come with me to the dealer on Saturday. On top of it, he spoke arrogantly with us. Either Sterling McCall is selling a lot of cars or they don't care about potential customers. I think the former is unlikely in the current economic scenario, so I imagine it must be the latter. More

I was frankly amazed at the way I was treated at Sterling McCall Toyota - everyone was great! From my salesperson, Kyle Moore, all the way up to Jerry Bush, the general manager of the dealership. Jerry sat McCall Toyota - everyone was great! From my salesperson, Kyle Moore, all the way up to Jerry Bush, the general manager of the dealership. Jerry sat down with us and made sure that all of our questions were answered, and that we were competely satisfied with our treatment. We love our new Prius, and we got a great deal! Thanks Sterling McCall Toyota and Jerry Bush! More

I was very pleased to not have to go through the usual "mumbo jumbo" when dealing with a typical car salesman. My salesman Bert was friendly, concise, and straight to the point in finding the right car f "mumbo jumbo" when dealing with a typical car salesman. My salesman Bert was friendly, concise, and straight to the point in finding the right car for me, based on my needs. He has been there for a long time and he seems to know his stuff pretty well. Because he is in the credit union department, I got a great price while using my own financing! It seemed like it took no time, and I was in and out in my new Tacoma in less time than it would have taken to go see a movie! Thanks Bert! More

We truly enjoyed dealing with Kathie Marsh. She made buying a new vehicle such a pleasure. She has the right attributes as a sales person. We wish her the best! buying a new vehicle such a pleasure. She has the right attributes as a sales person. We wish her the best! More

I have visited this dealer several times to buy various parts for my 2 Toyotas. My first complaint about this place would be that customer parking is limited to under 10 spaces for the parts counter. Als parts for my 2 Toyotas. My first complaint about this place would be that customer parking is limited to under 10 spaces for the parts counter. Also, the spaces are ultra compact so getting dings in your doors from careless people is very likley. The parts departments is for the most part run by kids just out of high school. I did not find any of them to be rude but they are all very unprofessional and do not know the products well enough to sell them. I have had times when they ordered the wrong parts for my car after having used the VIN number to look them up and be sure there would be no errors. The cashiers are fast and polite so no problems there. Oh, and the entire parts section is full of cheap products like sunshades and air freshners in these bins and cardboard displays. The place looks like a 99 cent store with bottom tier made in China garbage everywhere. The markup on parts is also very high ranging about 30-45% above wholesale. I would suggest you find another dealer and avoid this one. More