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Sterling McCall Toyota

Houston, TX

4.2
1,099 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,099 reviews

March 23, 2025

They didn’t reset my sensor , so still shows I need maintenance. Left dirty rag inside car and oil smudges inside on seats. More

by Cristinaa04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Mar 27, 2025 -

Sterling McCall Toyota responded

Thank you for sharing your experience with us. I’m very sorry to hear that your visit didn’t meet expectations, and I’d appreciate the opportunity to speak with you directly to make things right. When you have a moment, please reach out to me by email so we can discuss how we can improve your experience. Sincerely, Keegan Savell Service Manager ksavell@sterlingmccalltoyota.com

March 22, 2025

Excellent customer service, from the salesman Diego and the Finance department, they attended to all my requests and answered my questions in the best way. More

by Annabella Molina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DIEGO ALMAGUER /gandreakos
Mar 24, 2025 -

Sterling McCall Toyota responded

Hello Annabella, we're happy you found Diego to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2025

Service department is thorough and efficient. Lounge area is very comfortable to wait. Agents are friendly and knowledgeable. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Mar 24, 2025 -

Sterling McCall Toyota responded

Hello Steven, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2025

Services - where I took my vehicle for most of maintenance work. Usually they are fairly efficient. Maybe the remodeling has exerted some impact on that efficiency. Longer wait. The app to approve More

by Tigger0125
Recommend Dealer
Yes
Employees Worked With
Adiz
Mar 24, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out to our General Manager at solszewski@advantagecars.com so we can work toward a resolution.

March 21, 2025

Excellent sales consultant. He knew the inventory, differences in models and trims, helpful in explaining the options, and the pros and cons. He was very friendly and easy to wo More

by Steven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denzel Bates
Mar 24, 2025 -

Sterling McCall Toyota responded

Hello Steven, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2025

Good service. They were very thorough on what my car needed and gave me a print out as well. More

by tonifuq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Mar 22, 2025 -

Sterling McCall Toyota responded

Hi Tonifuq, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 20, 2025

Great customer service and easy to book for maintenance. Very enjoyed to purchase vehicle here! More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey
Mar 22, 2025 -

Sterling McCall Toyota responded

Hi Janice, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 20, 2025

Too much wait time. Was there for over 4 hours to buy a car I already knew I wanted More

by Nicoletruss03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bob mejia
Mar 22, 2025 -

Sterling McCall Toyota responded

Hello Nicole, My name is Luis Guerra, Preowned Director at Sterling McCall Toyota. I sincerely apologize for the inconvenience and the frustrating experience you had with the long wait time—four hours is far too long to buy a car. We truly value your feedback and will use this as a training opportunity to improve our customer experience moving forward. I hope we have another chance to earn your business in the future and would love the opportunity to provide you with a much better experience. Please feel free to reach out if there’s anything I can do for you. Luis Guerra Preowned Director lguerra@sterlingmccalltoyota.com

March 19, 2025

Poor communication from James Chatman. Make me wait for about 4 hrs in the waiting area just to tell me they didn’t have the parts in stock to change my truck break pads, after requesting More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Chatman
Mar 22, 2025 -

Sterling McCall Toyota responded

My name is Art Whatley and I am the Service Director at Sterling McCall Toyota. I apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime at 713-270-3924. Regards, Art Whatley Service Director awhatley@mccallgroup.com

March 18, 2025

I went to oil change there. They change oil no problem and they also did inspection They send me the link and suggestion about tire repair but my car is also warning engine requi More

by ggebes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus
Mar 21, 2025 -

Sterling McCall Toyota responded

Hello ggebes, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

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