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Sterling McCall Toyota

Houston, TX

4.2
1,176 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,176 reviews

August 01, 2025

Muy buena atención. A pesar de que estaba bastante lleno de personas, el servicio estuvo mas rapido de lo esperado. More

by fernandeze18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean
Aug 02, 2025 -

Sterling McCall Toyota responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

August 01, 2025

They have proved they are willing to go the extra mile to help the customer ... More

by Just me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 03, 2025 -

Sterling McCall Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 01, 2025

Always love the service here. Today was the best customer service I have had. Jean was very helpful! Thank you More

by mariacarmona.mc1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya-umana
Aug 03, 2025 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff to be so helpful during your experience here at Sterling McCall Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2025

Took too long, cost more than estimated without telling me. I was told 1.5 hours. It took five hours More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernest
Aug 03, 2025 -

Sterling McCall Toyota responded

Bonnie,    My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.   Regards,   Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

July 31, 2025

This is a very busy but thorough service center. I bought this Avalon here in 2007, and all of the service and repairs have been done by Sterling McCall. I have been a very satisfied customer. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Garza
Aug 02, 2025 -

Sterling McCall Toyota responded

Hi Bobby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2025

The service went well even with the remodeling of the dealership. The service tracker stopped working. I then had to search for Sergio to see where the vehicle was in the process. The search finally end More

by Cordeli5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barragan & his partner
Jul 31, 2025 -

Sterling McCall Toyota responded

Cordeli5, My name is Art Whatley and I am the service Director at Sterling McCall Toyota. I am sorry for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers and will be looking into what happened in this instance. We will be contacting you to address your concern and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924

July 29, 2025

Solo agradecimiento para la asesora comercial daniela montano m, siempre profesional, amable y dispuesta a solucionar mis inquietudes, de verdad que si desea hacer un buen negocio y salir contento contac More

by acevedomagaldi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniela montano
Jul 29, 2025 -

Sterling McCall Toyota responded

Hola, nos alegra que nuestro personal le haya brindado tanto apoyo durante su experiencia en Sterling McCall Toyota. Si necesita algo más, no dude en llamarnos o visitarnos. ¡Que tenga un excelente día!

July 29, 2025

We had great service and Ernest went above and beyond what we expected from him. More

by kathleenjpierson59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Jul 30, 2025 -

Sterling McCall Toyota responded

Hi, we're delighted that we were able to exceed your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

July 28, 2025

My advisor Kevin Cruz was the absolute best! He showed courtesy and didn’t try to update me. He was honest. He was straightforward. He’s definitely my go to from now on……. More

by nhall201073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cruz Assistant Service Manager
Jul 29, 2025 -

Sterling McCall Toyota responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

July 27, 2025

I sat at the dealer for whole 4 hours for just an oil change. Nobody bother to notify me when it was done. More

by Maybaypv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Jul 30, 2025 -

Sterling McCall Toyota responded

Hello Maybaypv, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director