Sterling McCall Toyota

My vehicle serviced done and move out to parking space 8:30 am . I waiting and check my vehicle every 10 minutes but no one touches and open door untill 9:50 am I walk to cashier and ask them and they tol 8:30 am . I waiting and check my vehicle every 10 minutes but no one touches and open door untill 9:50 am I walk to cashier and ask them and they told me my car ready and also 10:30 they call me and said my car ready to go . The problem here why i have to wait 2 hrs more after my vehicle completely done ( my phone number in system but no one call me or call me at service waiting room ) . More

Sterling McCall typically has stellar service (less than 45 minute wait, constant communication, friendly advisor, etc.). Today, the experience was exact opposite. It could have been because the dealer is b 45 minute wait, constant communication, friendly advisor, etc.). Today, the experience was exact opposite. It could have been because the dealer is being remodeled and service and express lines were combined? I had a 7:00am appointment for scheduled maintenance. I did not get out of my car until almost 7:30am with little to no check-in. Once I was checked in I was not given any updates. I checked on my car an hour later and was told car should be ready in 15 minutes. After not hearing anything, I checked again 45 minutes later. I was told car was at check-out station (a little over two hours later). Only positive about the visit was Brayan who helped me despite him not being my service advisor. I hope this visit was an exception. More

Take too long 3 hrs for oilchage and state inspection. When done app not update the current state, no text or call from service people. When done app not update the current state, no text or call from service people. More

Other than the construction, the visit was good. A little cramped but overall a very nice visit. A little cramped but overall a very nice visit. More

Good services. Thank you. I have bought 4 cars here, and I told my friends to buy. Specially thank you, Mr. Tuan Duong. Thank you. I have bought 4 cars here, and I told my friends to buy. Specially thank you, Mr. Tuan Duong. More

They take people money way too much , literally screw their customer also the people from table don’t know anything their customer also the people from table don’t know anything More

The experience overall was very good. The customer service was outstanding. I was able to find a vehicle that was economical and comfortable. I definitely would recommend this dealership The customer service was outstanding. I was able to find a vehicle that was economical and comfortable. I definitely would recommend this dealership. More

Muy bien servicio y te atiende con mucha amabilidad no me quejo muy profesional José me quejo muy profesional José More

Service representative Brayan Lehr was very courteous and honest in providing the service I needed for my 2011 Highlander, service time was quick and customer waiting room was very clean with free drinks and honest in providing the service I needed for my 2011 Highlander, service time was quick and customer waiting room was very clean with free drinks and coffee. More

Svc advisor goes above and beyond(Oscar Casas). Been dealing with him for over four years, great guy to approach with vehicle questions. Thumbs up!!! Been dealing with him for over four years, great guy to approach with vehicle questions. Thumbs up!!! More