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Sterling McCall Toyota

Houston, TX

4.2
1,029 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,029 reviews

August 29, 2024

A very excellent service experience from Sergio my service advisor. He was very professional and explained everything that was completed. More

by stevecoyle97@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Aug 31, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

Very good service. I did not have to wait too long, serviced fee was affordable. More

by duckyxl123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Aug 31, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2024

I used to purchase all my Toyotas from Sterling McCall because of service provided after purchase. No longer is the service impeccable. They have eliminated the desk person that checks people out when you More

by Ggraeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose, Brian Luviano
Aug 29, 2024 -

Sterling McCall Toyota responded

Ggraete, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the lack of communication. We are very grateful for your patronage and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Art Whatley Service Director awhatley@mccallgroup.com

August 27, 2024

The service area attendant was very courteous. The service rep,Hannah, was attentive and informative. She explained all the necessary work that needed to be done. More

by debbiecortez04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah, Brian Luviano, Elizabeth Ayala
Aug 31, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2024

Great communication with Tommy. We messaged each other and agreed to terms. Got to the dealership and it went smooth. More

by Phil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Chan
Aug 31, 2024 -

Sterling McCall Toyota responded

Hi Phil, we're happy you found Tommy to be so supportive during your experience here at Sterling McCall Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

The service is great the friendly people. Everything you need to know about the status of your car is well explained. More

by emilydatuin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo
Aug 31, 2024 -

Sterling McCall Toyota responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2024

Rey, my service advisor, met me as soon as I arrived. The service on my vehicle was completed in a timely manner while I waited. I was completely satisfied with the work that was performed. Everyone More

by LJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
Aug 25, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

went in for oil change, my second time going and never again, they honored my coupon for $49 but took 3 hours! i guess maybe without coupon it will be less waiting, very disappointed, More

by campsgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
Aug 31, 2024 -

Sterling McCall Toyota responded

campsgirl, I appreciate you taking the time to inform me about your recent oil change. I deeply regret any inconvenience you may have encountered due to the extended wait time and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Paul Krenzer After Sales Director pkrenzer@sterlingmccalltoyota.com

August 23, 2024

Nice facility and nice staff, always courteous. But I think maybe they need more help because service is always hours longer than anticipated even with routine services More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo
Aug 27, 2024 -

Sterling McCall Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Art Whatley the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Keegan Savell, General Manager ksavell@sterlingmccalltoyota.com

August 23, 2024

I love bringing my car to this dealership. People are very friendly and efficient. Jean Zelaya is an excellent young man. Very knowledgeable, approachable, trustworthy. He is the best. I highl More

by OMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya , Brian Luviano
Aug 24, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

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