
Sterling McCall Toyota
Houston, TX
Filter Reviews by Keyword
By Type
Showing 1,029 reviews
A very excellent service experience from Sergio my service advisor. He was very professional and explained everything that was completed. service advisor. He was very professional and explained everything that was completed. More
I used to purchase all my Toyotas from Sterling McCall because of service provided after purchase. No longer is the service impeccable. They have eliminated the desk person that checks people out when you because of service provided after purchase. No longer is the service impeccable. They have eliminated the desk person that checks people out when your car is ready and you can’t get questions answered or check out when your car is done. Technicians walk past you and ignore you when trying to find out if car is ready. Come on Sterling McCall what happened? Your repeat customers aren’t valuable to you anymore? It’s obvious. More
The service area attendant was very courteous. The service rep,Hannah, was attentive and informative. She explained all the necessary work that needed to be done. The service rep,Hannah, was attentive and informative. She explained all the necessary work that needed to be done. More
Rey, my service advisor, met me as soon as I arrived. The service on my vehicle was completed in a timely manner while I waited. I was completely satisfied with the work that was performed. Everyone The service on my vehicle was completed in a timely manner while I waited. I was completely satisfied with the work that was performed. Everyone was courteous and professional. More
went in for oil change, my second time going and never again, they honored my coupon for $49 but took 3 hours! i guess maybe without coupon it will be less waiting, very disappointed, again, they honored my coupon for $49 but took 3 hours! i guess maybe without coupon it will be less waiting, very disappointed, More
Nice facility and nice staff, always courteous. But I think maybe they need more help because service is always hours longer than anticipated even with routine services But I think maybe they need more help because service is always hours longer than anticipated even with routine services More
I love bringing my car to this dealership. People are very friendly and efficient. Jean Zelaya is an excellent young man. Very knowledgeable, approachable, trustworthy. He is the best. I highl People are very friendly and efficient. Jean Zelaya is an excellent young man. Very knowledgeable, approachable, trustworthy. He is the best. I highly recommend him. I will always bring my car here for repair. I trust they will always do the right thing. More