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Sterling McCall Toyota

Houston, TX

4.2
1,024 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,024 reviews

July 20, 2024

This is not what I expect after a very good experience when I bought my car months ago. They made me pay for the tire that has a bump on the side not punctured, and all I know before I left buying this c More

by siegfriedflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jul 26, 2024 -

Sterling McCall Toyota responded

siegfriedflores, I’m sorry for the inconvenience you faced regarding the tire issue. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. Thank you, Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

July 20, 2024

Best Service and sales dealership. Professionals. Always recommended to friends and families, They always take your concern serious. More

by noman_burney1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jul 22, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

July 17, 2024

Sales rep, Jordan, was excellent. He was very friendly and knowledgeable. He was not pushy and went the extra mile to get me a good deal. More

by CLY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Abuain - 5 stars; Hamza - 5 stars, Brian Luviano
Jul 17, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 16, 2024

My appointment was at 9am. I was told it was only one hour wait. I waited 4 hours to get my service competed, and the service was not satisfactory. They didn’t fix the probl More

by james Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Jul 26, 2024 -

Sterling McCall Toyota responded

James I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the time it took for the repairs. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Paul Krenzer Service Director pkrenzer@sterlingmccalltoyota.com

July 16, 2024

Very prompt & courteous! Love the way they greeted me when I arrived! I loved it! No long wait! More

by mastersnurse1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Jul 17, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 16, 2024

William was a wonderful salesman, who was very kind and helpful. He listened to what we were looking for and what we needed and never once did he try to over sell us. He made sure the entire process went s More

by teresa_ohlrich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance Department , Brian Luviano, Elizabeth Ayala
Jul 17, 2024 -

Sterling McCall Toyota responded

Teresa, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!

July 14, 2024

This is the first time I have not felt like I was being “sold” something and I really appreciated the experience. More

by AngelaA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure.
Jul 15, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 14, 2024

Overpriced and forcing ideas on customers into services and repairs not recommended by service maintenance schedule. More

by VM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Casas
Jul 17, 2024 -

Sterling McCall Toyota responded

VM, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to any suggested service maintenance you didn't feel was necessary. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I look forward to understanding more about what took place during your experience. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

July 13, 2024

Great experience. Extremely happy with our purchase. Jesse Delgadillo made our car purchase easy and affordable. His communication was excellent. He kept us informed More

by jerrellann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Delgadillo
Jul 15, 2024 -

Sterling McCall Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 13, 2024

Took them almost 4 hours just for the oil and filter change. Tried texting and calling the advisor assigned and she wouldn’t reply back 😩 More

by Santosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Santos
Jul 20, 2024 -

Sterling McCall Toyota responded

Santosh, Thank you for sharing your experience. I'm sorry to hear about the delays and the lack of communication you faced during your recent visit. Please, allow me the opportunity to make things right and regain your trust as a valued client. I have provided my email information; I look forward to hearing from you. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

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