Sterling McCall Toyota

Very great service from drop off with service advisor and mechanics! I trust bringing my car here :) Cashiers could have been more attentive, had me waiting for my paperwork to pay and never let me know whe mechanics! I trust bringing my car here :) Cashiers could have been more attentive, had me waiting for my paperwork to pay and never let me know when there arrived until I asked. Still give this dealer a 10/10! More

Dealership is clean and very organized. Customer waiting area is very nice. I will recommend this dealership to my friends and relatives. Customer waiting area is very nice. I will recommend this dealership to my friends and relatives. More

Nelson always takes care of me. Their entire service team are very friendly. Always confident I’m getting the best advice to keep my vehicle up to date in all its service needs. My Their entire service team are very friendly. Always confident I’m getting the best advice to keep my vehicle up to date in all its service needs. My vehicle is always ready when they say it is, even faster in most cases. More

The dealer is clean organized the sales man is educated, nice , knowledgeable ,polite went above and beyond to help us he exceeded our expectations from begging to end it was a great experience I would like nice , knowledgeable ,polite went above and beyond to help us he exceeded our expectations from begging to end it was a great experience I would like to recognize JJ the sales he did a great job. More

Good service. No carwash though. Overall it was okay. Could offer snack to the customer No carwash though. Overall it was okay. Could offer snack to the customer More

this dealer is slowest service i have known. It took them 4hours to change oil for my car It took them 4hours to change oil for my car More

Tatiana in customer service did. A good job with communication and directing me through the repair process. The repair flow chart seemed to me as a customer extremely easy. Rental pr A good job with communication and directing me through the repair process. The repair flow chart seemed to me as a customer extremely easy. Rental process was easy and featured a good new car. Repair stated with an oil change, but other things were found that needed repaired all covered under warranty agreement. Overall good car repair experience. More

I have had my car serviced at Sterling McCall Toyota since I bought it years ago and I receive excellent service from Rick H and others working there. Also, your waiting room is very comfortable. since I bought it years ago and I receive excellent service from Rick H and others working there. Also, your waiting room is very comfortable. More

Prompt. Professional. Outstanding service. Customer service was exceptional. Thank you to your Team for exceeding my expectations. Professional. Outstanding service. Customer service was exceptional. Thank you to your Team for exceeding my expectations. More

I had a horrible experience, this is my 3 rd car I was buying from Toyota always love the experience and good deal however it was not the case this time around. My finance person Mauricio lie. He told me buying from Toyota always love the experience and good deal however it was not the case this time around. My finance person Mauricio lie. He told me his offer was the best which I only got one quote. I asked him should I wait for the next day when the banks will be opened he told me no because right now this is the best rate he has seen. I said should I go with my credit union he said they only financed used car not new and this car is considered new. He also told me he was getting few thing free so I go with the extended warranty but when I got home I was charger for it so somewhere before I sign he added it back in since everything is digital it was hard to see him doing on his end. I went up the next day before 9 am to see if I can do anything to change it the offer I was told since I signed there was nothing more I can do because I took the car home. There was no grace period. There should be a time period we are allowed if we feel we were cheated on a deal but it would literally my word against his. He lied to me all through my process. I asked who can I report him too so this doesn’t happened to anyone else. They told me Michael Gonzales I call and I left a message asking for him to call me back. I NEVER GOT A CALL BACK. I never tried since it seem customer service is not important to this particular dealership. This is the Houston Southwest Location. Horrible experience. I can’t believe how I was treated because I have never experience this kind of service before from a Toyota dealership they always offer you various options with financing not just one. More