Back

Sterling McCall Toyota

Houston, TX

4.2
1,035 Reviews

9400 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,035 reviews

July 13, 2024

Took them almost 4 hours just for the oil and filter change. Tried texting and calling the advisor assigned and she wouldn’t reply back 😩 More

by Santosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Santos
Jul 20, 2024 -

Sterling McCall Toyota responded

Santosh, Thank you for sharing your experience. I'm sorry to hear about the delays and the lack of communication you faced during your recent visit. Please, allow me the opportunity to make things right and regain your trust as a valued client. I have provided my email information; I look forward to hearing from you. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

July 12, 2024

I’ve been buying vehicles from this dealership since 1998. At no time have I experienced any problems or issues whatsoever with any of its staff from the sales department to the service department. Toda More

by GCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 13, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2024

It was great time with this company. Satisfactory is the key word. So satisfied with confirm. More

by michaelmekeeze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Qui
Jul 07, 2024 -

Sterling McCall Toyota responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

July 05, 2024

James Chatman, not sure of his last name but he’s not a helpful service advisor. His disinterest in helping customer is disrespectful. Bad experience in this branch, not explaining what type of services we More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James, Brian Luviano, Elizabeth Ayala
Jul 18, 2024 -

Sterling McCall Toyota responded

My apologies for the delay in this response, but I appreciate you taking the time to inform me about your service experience. I deeply regret any inconvenience you may have encountered with your service advisor and the lack of communication. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

June 26, 2024

Sterling McCall ,excellent dealer,service, great salesman and above all I get nice car,we love it , also we recommend this dealer to everyone. More

by hahuan99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jun 27, 2024 -

Sterling McCall Toyota responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 21, 2024

My family has been coming to this dealership for many years. Recently I have seen a change in wait time. I used to be able to come get an oil change and wait for about an hour. Any day of the week. Now i More

by tinned-balkier05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Jun 26, 2024 -

Sterling McCall Toyota responded

tinned-balkier05, Thank you for sharing your feedback with us. We are committed to addressing your concerns with the utmost seriousness and conducting a thorough investigation as to why it took so long for your oil change. Art Whatley our Service Director, will contact you soon to gather more details and offer assistance wherever possible. Should you require immediate support, please feel free to contact me anytime. Keegan Savell General Manager

June 18, 2024

They did a good job today I just wanted the basic oil change service for the mileage I'm at and that's what they did. More

by ROBERT@MARKMANINS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Jun 19, 2024 -

Sterling McCall Toyota responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 18, 2024

Friendly and courteous personnel and helpful in every step of the way. My representative included, she was helpful with every concern I had More

by Reyeshh2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Orona
Jun 19, 2024 -

Sterling McCall Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!

June 18, 2024

Amazing service! Loved the fast service and smiles in the workers' faces. Highly recommend going here:) More

by ravielover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jun 19, 2024 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 17, 2024

Person helped me was very nice and knowledgeable. Friendly and courteous. Also knowledgeable. Timing was fair. More

by chamlin5413
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Jun 18, 2024 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

...
49
...