Sterling McCall Toyota

Adi is a terrific service advisor. He is wonderful to work with. It is a very busy place. He is wonderful to work with. It is a very busy place. More

Everyone at this dealership seems customer focused. It’s easy to schedule service and they keep you informed of progress. It’s easy to schedule service and they keep you informed of progress. More

A mi me gusta mucho su atencion, y me gusta que todo en mi idioma. Gracias. mi idioma. Gracias. More

Brought my truck in for an oil change and had several negatives: 1. Was not given a time estimate, or warned that it would take HOURS to do an oil change. 2. They do not give a text communication anymo negatives: 1. Was not given a time estimate, or warned that it would take HOURS to do an oil change. 2. They do not give a text communication anymore so you can communicate with the tech. You are completely in the dark and have to forcefully interrupt someone to get any communication started. 3. TWO hours after I arrived I got a text message that the inspection found 6 items needing attention for an additional $2500. Oddly enough, none of those items had been present 3 months ago at my last oil change. I have since gone to a regular service center and told that none of the items were needed; only that some fluids could be topped off. 4. In a hurry to keep things moving I approved 3 small items. They now sent me a service tracker page that indicated the inspection was a pre-inspection and work had not been started yet. And the service rep (Jessica Orona) had never reached out to me. It wasn't comfortable having $2,500 in added charges shown to me by text, not be contacted, and asked to approve on the phone. Not professional at all. 5. I demanded my truck back from the manager. He was very calming but it took 25 more minutes to get it pulled out. Over 2 hours and not a thing had been done to my vehicle yet. If you go to Sterling McCall and the white service tent is up, pack a lunch because you will be there all day and they will try to force unneeded work on you without any personal contact. More

It was a very unexpected late night problem when I learned I didn’t have to tools needed to be safe on the road. But I am very grateful that the service department was sensitive to my concerns, corre learned I didn’t have to tools needed to be safe on the road. But I am very grateful that the service department was sensitive to my concerns, corrected the problem and made the appropriate decision to get me back on the road again. More

Jose my service advisor kept me informed during the time my truck was in for service. He was very professional and informative about my needs my truck was in for service. He was very professional and informative about my needs More

Fast check-in, I was out with an hour, overall great customer service from Hannah! customer service from Hannah! More

Took my tundra and was told it could not be fixed charged me anyways and nothing got done. Waste of time and money. me anyways and nothing got done. Waste of time and money. More

Got text every time my vehicle need maintenance and the agent help me with reservation. They are top notch. agent help me with reservation. They are top notch. More

I am very appreciative of my service advisor Ernest Umana. He did a great job and provided excellent service as I had major repairs made on my Sequoia. Umana. He did a great job and provided excellent service as I had major repairs made on my Sequoia. More