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Sterling McCall Toyota

Houston, TX

4.2
1,036 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,036 reviews

June 17, 2024

Person helped me was very nice and knowledgeable. Friendly and courteous. Also knowledgeable. Timing was fair. More

by chamlin5413
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Jun 18, 2024 -

Sterling McCall Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 17, 2024

I get wonderful priority service every time I go there. It's done right the first time and quickly. Everyone there is courteous and capable. More

by rkenergy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Howell
Jun 19, 2024 -

Sterling McCall Toyota responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 17, 2024

I have made an appointment online for an oil change but have wait more than 5 hours . More

by Vivian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jun 20, 2024 -

Sterling McCall Toyota responded

Vivian, Thank you for sharing your feedback with us. We are committed to addressing your concerns regarding your recent online appointment. Art Whatley our Service Director, will contact you soon to gather more details and offer assistance wherever possible. Should you require immediate support, please feel free to contact me at ksavell@sterlingmccalltoyota.com. Keegan Savell General Manager

June 17, 2024

It's a quick service place for almost six services with in 30 minutes done, only thing the tire pressure showed in the app 4 tire with different pressure, the service technician not knowing about the Toyot More

by geevgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jun 17, 2024 -

Sterling McCall Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Art Whatley the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Keegan Savell, General Manager ksavell@sterlingmccalltoyota.com

June 15, 2024

At the entrance, I was told to go that way, then mentioned few problems in car, I was told after car service here, go to the other area and they will inspect it and solve the issue. When I went ther More

by asifhussain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jun 17, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced in the attempt to service your vehicle with us. I would like an opportunity to address your concerns and to earn your business, please contact me at pkrenzer@sterlingmccalltoyota.com. I look forward to speaking with you. Paul Krenzer, Service Director

June 14, 2024

Sterling McCall Toyota has been my service provider for three Prius cars, the last one being a Prime. They have uniformly given very good and honest service and keeping my cars going for more years than cu More

by gMitchG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Casas, Asst Service Manager
Jun 16, 2024 -

Sterling McCall Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2024

Mr. Carlos Flores in Sterling McCall is knowledgeable, caring and patient, and trustworthy. Very comfortable and relaxed experience working with him each time. More

by Sheng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Flores
Jun 14, 2024 -

Sterling McCall Toyota responded

Hi, thank you so much for your positive comments about Sterling McCall Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2024

Good and fast service. Service man and lady are very polite. Would recommend to anybody More

by ahao3us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jun 14, 2024 -

Sterling McCall Toyota responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!

June 12, 2024

It was wonderful I love the dealership so much thank you guys for everything thanks More

by Mohammad Naeem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jun 14, 2024 -

Sterling McCall Toyota responded

Hello Mohammad, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2024

Great service and great customer support. They have a hard job, but are great to their customers, I have been going there for 10 years. Would not go anywhere else for my service. More

by Hrichman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar casas, Brian Luviano, Elizabeth Ayala
Jun 14, 2024 -

Sterling McCall Toyota responded

Hi, thank you so much for your positive comments about Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

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