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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,036 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,036 reviews

May 30, 2024

Their service is awesome. Brayan the guy who attended to me who actually attends to me is very courteous and respectful. I’ve never been disappointed the way they handled my c More

by Lacapjra65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bong Sauza
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May 31, 2024 -

Sterling McCall Toyota responded

We're delighted to learn about your positive experience and the great assistance provided by Bryan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 25, 2024

The sales rep “BK” was amazing! He showed me all the perks of my new car. He was also very patient with me when deciding if I wanted to get the car or not. Overall great experience More

by Jennifer B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BK, Brian Luviano, Elizabeth Ayala
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May 29, 2024 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We're thrilled that BK provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 25, 2024

Along with due service, a car wash was expected which was not done as in other service stations More

by Rhuma27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
May 29, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 01, 2024 -

Sterling McCall Toyota responded

Thank you for informing me about your unsatisfactory service. Please know that we are looking into your concerns, I will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

May 25, 2024

Jean was great! Thanks for making my morning. Very efficient use of time. Thank you More

by Maillukec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean service technician
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May 27, 2024 -

Sterling McCall Toyota responded

We're delighted to learn about your positive experience and the great assistance provided by Jean! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 25, 2024

I brought my car in for the 5k/6month maintenance visit, and this dealership was efficient and friendly. More

by ariana.sah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
May 27, 2024 -

Sterling McCall Toyota responded

We're delighted to learn that your experience was efficient! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 23, 2024

Carlos is the man. He recommended what I need and have extra effort in making sure the job is done with minimal down time. Carlos got me a rental as well More

by Timla20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos. , Brian Luviano
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May 24, 2024 -

Sterling McCall Toyota responded

We're thrilled to hear that Carlos provided such excellent service! At our dealership, we pride ourselves on recommending what our customers need and going the extra mile to minimize downtime. Providing a rental is just one way we ensure our customers' convenience and satisfaction.

May 22, 2024

The customer service representative was impatient and not very responsible, the service was not thorough. More

by Runli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana, Brian Luviano, Elizabeth Ayala
Report | Print
May 23, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 29, 2024 -

Sterling McCall Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Arthur Whatley the Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Keegan Savell, General Manager ksavell@sterlingmccalltoyota.com

May 22, 2024

The advisor was very professional by making it clear all issues about my vehicle condition and gave a hint on what’s priority and not More

by Voltez78x34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean , Brian Luviano, Elizabeth Ayala
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May 22, 2024 -

Sterling McCall Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 22, 2024 -

Voltez78x34 responded

For the past ( almost) 6 years since we bought this vehicle from your dealership. Myself, witnessed various customer engagement from several advisors that worked with me on this vehicle. Some of them in the past are not mindful of customers satisfaction and “ once” waited for almost 5 hours for a tire change after convincing me that mime needs to have. The 2 hours promised became 5 and never met him after I complained at the cashier and the cashier was not even helpful but sympathetic to that advisor. I wrote them, but nobody responded on my issues. As time goes by, improvement and a better practice of showing anphoto or video of parts worn out that needs to be replaced and purchase is PLUS. Transparency, commitment and follow through was shown. Keep innovating. Thanks

May 22, 2024

They never disappoint , the service is always timely. The service attendants are always on point More

by drw01117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus, Charles
Report | Print
May 23, 2024 -

Sterling McCall Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 22, 2024

Took 3 hours for just oil change. Left car dirty with stains. Other sterling mcall are charging $30 less for same oil change. The service advisor didn't guided properly and disappeare More

by Hassan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
May 24, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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