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Sterling McCall Toyota

Houston, TX

4.2
1,040 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,040 reviews

May 17, 2024

My visit today was very smooth and no long wait. Visit was a real pleasure. More

by isrealwhite59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Castre Jon, Brian Luviano, Elizabeth Ayala
May 21, 2024 -

Sterling McCall Toyota responded

We're delighted to learn that your experience was smooth! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 14, 2024

Toyota cross I raised the issue water is getting collected inside of the side door they are answering it is supposed to be like that and my issue is not been resolved Basically it’s a manufacturing More

by Noshin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
May 16, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jul 31, 2024 -

Sterling McCall Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Paul Krenzer, our Aftersales Director, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Keegan Savell General Manager Ksavell@sterlingmccalltoyota.com

May 14, 2024

Very friendly staffs and the location is always clean. The customer service is their top priority. Love the compliment coffee too. Thank you. More

by voltaire_emata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Martinez
May 17, 2024 -

Sterling McCall Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 13, 2024

Outstanding service. I was explained so much about my car by Pedro He’s such an amazing employee. More

by am_rosemon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
May 16, 2024 -

Sterling McCall Toyota responded

We're delighted to learn about your positive experience and the outstanding assistance provided by Pedro! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 12, 2024

for the first time, we waited 5 hours. it’s because no one told us that our car was done. you used to call the customers telling that it’s finished and that we can go to the cashier to pay More

by eric.mata0422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Howel
May 14, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at pkrenzer@sterlingmccalltoyota.com. I look forward to speaking with you. Paul Krenzer, Service Director

May 09, 2024

Excellent services and friendly environment . The manager is very cooperative and sales agent Kapadia offers professional services More

by Umair102
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Maksud Kapadia
May 11, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 08, 2024

John Carlos was exceptional! ! Fast service, didn’t wait long .. was updated throughout process of what needed to be done next maintenance ect.. wasn’t pressed for upsell of servi More

by Danyo.c.nguyendanyo1441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carlos service advisor
May 09, 2024 -

Sterling McCall Toyota responded

Thank you for your kind words for our staff, we appreciate it!

May 05, 2024

Very Efficient and ready to help. Nice people, clean environments. I love Sterling McCall Toyota specially the branch in Southwest Freeway area. More

by ewilliams515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
May 08, 2024 -

Sterling McCall Toyota responded

We're delighted to learn that your experience was efficient! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 04, 2024

They don’t honour what they commit. Promised me a car wash and so I kept the car for the whole day . Next day the car is Still dirty and upon asking why was it not done they wanted me t More

by mkhumusi11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
May 07, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and earn your business, please contact me at pkrenzer@sterlingmccalltoyota.com. I look forward to speaking with you. Paul Krenzer, Service Director

May 04, 2024

The best dealership in Houston. The salesman are professional as well as the service staff and technicians. More

by subedar486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
May 08, 2024 -

Sterling McCall Toyota responded

It's great to hear that you had such a positive experience at Sterling McCall Toyota in Houston! Professionalism from both sales and service teams can really enhance the overall customer experience. Thank you for choosing us!

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