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Sterling McCall Toyota

Houston, TX

4.2
1,044 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,044 reviews

April 09, 2024

They change my cabin filter but try did not work properly they take out hook More

by bijay_pathak21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano
Apr 11, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Sterling McCall Toyota responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at awhatley@mccallgroup.com Art Whatley Service Director

April 09, 2024

Some service crew is good and I still remember their name and they will tell you about your car need to do and some instances will happen in a future to your car if you do or don’t and answer your questions More

by Arngrim115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Apr 12, 2024 -

Sterling McCall Toyota responded

We appreciate your feedback and are glad to hear about your positive experiences with some of our service crew members. Ensuring honesty, care for customer car service, and satisfaction is indeed crucial to us. We strive to provide exceptional service to all our customers, and we understand the importance of building trust and long-lasting relationships. Your satisfaction is our top priority, and we always aim to exceed your expectations. We agree that satisfied customers are more likely to return and refer others. We value your feedback and look forward to serving you again in the future!

April 07, 2024

Sterling Mc Call Toyota is a cut above the rest! I came to get my Toyota serviced and Hannah was the best professional with stellar customer service. I will never take my Toyota elsewhere! When it’s More

by erinluca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Apr 11, 2024 -

Sterling McCall Toyota responded

It's wonderful to hear about your positive experience at Sterling McCall Toyota with Hannah's stellar customer service! We're glad that you plan to continue bringing your Toyota to us and that you'll consider us for your future car needs. We'll be sure to pass along your appreciation to Hannah. We appreciate your business.

April 05, 2024

Prompt scheduled service, comfortable customer lounge, clean bathrooms, knowledgeable service advisors, pricing for service is good considering the no-worry confidence you have with certified technicians More

by Ottie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Charles - service advisor
Apr 10, 2024 -

Sterling McCall Toyota responded

It's fantastic to hear you had a great experience! The prompt scheduled service, comfortable customer lounge, clean bathrooms, knowledgeable service advisors, and reasonable pricing for service are all important factors in making your visit enjoyable and worry-free. Safe travels!

April 05, 2024

Sterling McCall has always treated me well as a customer and I will continue going to them. More

by islorzas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Apr 09, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 04, 2024

Good dealership we have been with them since 1995 we trust them for all out car work. More

by sh4567auto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Apr 06, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 03, 2024

Great service! Wonderful experience! Very professional, friendly, knowledgeable and helpful. Everything was handled in a timely manner. Will gladly recommend to fri More

by joemegwa1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Apr 05, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 03, 2024

Brought truck in for metal in oil, I literally confirmed myself that metal was in the oil. Dabbed the dipstick onto the washer bottle and put a magnet close and watched it pull metal from the oil. They said More

by nickca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Apr 06, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 02, 2024

I've always gotten my Toyota repaired at this dealership because of the good service. The advisors I’ve dealt with are very knowledgeable. The multi-point inspection helps to keep you aware of any potentia More

by andivo41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan Lehr
Apr 06, 2024 -

Sterling McCall Toyota responded

That's great to hear! We're glad that you've had good experiences with our dealership's service for your Toyota. Our advisors are dedicated to providing knowledgeable assistance, and we're pleased that the multi-point inspection process helps keep you informed about your vehicle's condition. We're here to help and ensure your continued satisfaction with our services!

April 02, 2024

Dealership is nice. Garni at Sales is really nice and friendly. This is my 2nd car buying from him. Finance department is horrible. I financed for 72 month but they w More

by Sha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garni
Apr 12, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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