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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,044 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,044 reviews

April 01, 2024

Mr. Edwin and Ernest Umana delivered great services and on time. Very please with services. More

by Phan5669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin, Ernest
Report | Print
Apr 04, 2024 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Edwin and Ernest provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 01, 2024

Dealership was great, sales manager and sales man were fantastic. I would 100 percent buy here again. Thank you Krystal and Tunde. More

by Connorspencerr
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Tunde Samuel, Krystal Belle
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Apr 05, 2024 -

Sterling McCall Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

April 01, 2024

You're a wonderful professional thank you I'm 15 words and it was fast it was a pleasant experience I enjoy the part that I'm getting my money's worth on my maintenance on my car More

by ljojuana82
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
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Apr 05, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a wonderful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 01, 2024

Time-Consuming and SLOW as well and it is in a horrible location. Not people person location More

by Juan.pineda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Apr 03, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize that your visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

March 30, 2024

Great service and fast on customer help. Professional, knowledgeable for all question need. Team worked More

by Cuongnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
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Apr 03, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 30, 2024

I had an exceptional experience purchasing my brand new hybrid RAV4 at this dealership. The master salesman Mr Bhong Zausa, was truly awesome, providing top-notch service and expertise throughout the proce More

by Mh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance Guy was great too!
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Apr 04, 2024 -

Sterling McCall Toyota responded

Thank you for sharing your exceptional experience purchasing the brand-new hybrid RAV4 at our dealership! We're thrilled that Mr. Bhong provided you with top-notch service and expertise, making your car-buying process smooth and enjoyable. Our team takes pride in our professionalism and attention to detail, and we're delighted that it contributed to your positive experience. We appreciate your recommendation and look forward to serving you again in the future!

March 29, 2024

Great customer service. Great dealership. Great cars. Great service advisors. Great parts department advisors. Great More

by Dsimpson065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
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Apr 03, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

My service manager, Aldi Diaz kept me posted on what needed to be done. Excellent service. More

by Dimmer-thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldi Diaz
Report | Print
Mar 30, 2024 -

Sterling McCall Toyota responded

That's fantastic to hear! Aldi is a dedicated and communicative service manager, and we're thrilled that you received excellent service. If you ever need assistance in the future or have any feedback, please don't hesitate to reach out. We're here to help!

March 28, 2024

Polite and courteous in its dealing with me. Vehicle serviced as requested - well done! Thanks More

by phyllion65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Howell
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Mar 30, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

The service at this location is very very poor. I don't know if it's advisor or the technician fault, but they will make you sit there forever without any communication. I had appointment for maint More

by funmilayo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Report | Print
Apr 03, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

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