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Sterling McCall Toyota

Houston, TX

4.2
1,021 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,021 reviews

April 06, 2025

The advisor never show up i have to found myself somebody to help me i text nothing More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Apr 09, 2025 -

Sterling McCall Toyota responded

Sandra, My name is Paul Krenzer, I apologize for yuor service visit experience. Please contact me directly if you have any questions or further assistance. Regards Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com

April 06, 2025

It was a no good customer service this time. Did not get a copy of work order for the service that they need to do on my 2021 RAV4 Hybrid. This is the first time I got a lousy service More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Flores
Apr 09, 2025 -

Sterling McCall Toyota responded

Maria, Hello, my name is Paul Krenzer, I am sorry to hear that we did not live up to our normal standards. Please reach out to me directly and I will be happy to help you. Regards Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com

April 05, 2025

I appreciate being notified about needing to purchase parts that weren’t covered by warranty, but was shocked by how limited the warranty was. More

by mkkh45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo
Apr 11, 2025 -

Sterling McCall Toyota responded

Dear mkkh45, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

April 05, 2025

Quick, and easy to work with. Answered any questions I had and tried helping the best they could More

by Scottzamora2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager
Apr 08, 2025 -

Sterling McCall Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2025

Quick and friendly service. Busy on Monday, so came back Thursday and had no issues. I was told it would take an hour for oil change, but was done in about half an hour. More

by jmaustin9827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Garza
Apr 07, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 04, 2025

Moses was great to work with. He is a professional and very knowledgeable at his job. I highly recommend you ask for him because he will get your deal done and have you in your ne More

by Culady69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moses
Apr 04, 2025 -

Culady69 responded

Moses was great to work with. He is a professional and very knowledgeable at his job. I highly recommend you ask for him because he will get your deal done and have you in your new car. He was very patient and helped set up some of the features in the car I wasn't familiar with. Definitely would purchase another vehicle from this dealership and refer my friends.

April 03, 2025

Excellent customer services, service advisor recommends what service needs to be done after technician appraisal of car problems. They take pictures of your car to clearly explain what needs to be done. To More

by Blue flower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Flores
Apr 07, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sterling McCall Toyota!

April 02, 2025

Services was great. Tech was very knowledgeable about the issue. She explained the issue and gave a resolution. More

by Chuantun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Orona
Apr 05, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 02, 2025

Thank you Brayan for your excellent service. I needed the work to be done for me before a appointment that I had that day, and he helped me so I didn't miss my appointment. More

by mport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan Lehr
Apr 06, 2025 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff Brayan to be so supportive during your experience here at Sterling McCall Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 01, 2025

Dealership was being remodeled. The waiting area was nice and clean. Everyone was very nice. The wait time was 45 minutes which was good. More

by charlenesexton12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldoalberto
Apr 05, 2025 -

Sterling McCall Toyota responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Toyota. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

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