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Sterling McCall Toyota

Houston, TX

4.2
1,051 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,051 reviews

March 26, 2024

Excellent service and good customer service representative especially Mr (Gus) Adolfo Charles ..he did a great 👍🏾 job answering all my questions. Thanks 🙏🏾 More

by deborahforchrist35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr (Gus) Adolfo Charles
Apr 03, 2024 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Gus provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 25, 2024

Very good and efficient staff finished within an hour very good waiting area overall very good experience More

by bishan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Mar 28, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 25, 2024

I like this dealership. I purchased my car here and it's the only place I take it for service. My last visit I do have a complaint. I made an appointment online. I was ru More

by daphne14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi, Elizabeth Ayala
Apr 12, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Sterling McCall Toyota responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at awhatley@mccallgroup.com Art Whatley Service Director

March 23, 2024

A little longer wait than I expected but overall the service I have been getting for 25+ years. Highly recommend. More

by carolynmatlock32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Brian Luviano, Elizabeth Ayala
Mar 28, 2024 -

Sterling McCall Toyota responded

Thank you for your continued loyalty over the past 25+ years! We apologize for the longer wait this time, but we're glad to hear that overall, you've been satisfied with the service. Your recommendation means a lot to us, and we look forward to serving you for many more years to come.

March 21, 2024

Everything is ok. Great service! I will come you next time. Thank you so much! More

by dung_cevico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ayala
Mar 22, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 20, 2024

It was an efficient and excellent service visit. I was fully informed of what transpired and given written Copy Barry Simmons - Satisfied Customer More

by Rendexes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Mar 22, 2024 -

Sterling McCall Toyota responded

We're glad to hear that you had an efficient and excellent service visit and that you were fully informed about the process with a written copy. Your satisfaction as a customer is important to us, and we appreciate your feedback.

March 20, 2024

Excellent service and and staff. Service writer is always helpful. Sales team are always helpful and ready to see if the.car or truck will fit your needs. More

by Jeffeng51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Solorio, Brian Luviano, Elizabeth Ayala
Mar 22, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 20, 2024

I waited a week after buying it to see what the light on dash was for, and they checked my tires they found no thread and a nail. I wasn’t even warned of this when I bought it! More

by hollingsworthdb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis, Brian Luviano, Elizabeth Ayala
Mar 23, 2024 -

Sterling McCall Toyota responded

I appreciate you taking the time to inform me about your recent sales experience. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am anticipating the opportunity to speak with you. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

March 20, 2024

Service representative was excellent explained in detail what needs to be done and approximately time it will take More

by Pratibha Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso
Mar 22, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 19, 2024

Service was pretty good, did not have to wait too long, over all I will come back next time. More

by Ronnydchu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ayala
Mar 21, 2024 -

Sterling McCall Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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