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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,091 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,091 reviews

April 01, 2024

Time-Consuming and SLOW as well and it is in a horrible location. Not people person location More

by Juan.pineda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
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Apr 03, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize that your visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

March 30, 2024

Great service and fast on customer help. Professional, knowledgeable for all question need. Team worked More

by Cuongnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
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Apr 03, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 30, 2024

I had an exceptional experience purchasing my brand new hybrid RAV4 at this dealership. The master salesman Mr Bhong Zausa, was truly awesome, providing top-notch service and expertise throughout the proce More

by Mh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance Guy was great too!
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Apr 04, 2024 -

Sterling McCall Toyota responded

Thank you for sharing your exceptional experience purchasing the brand-new hybrid RAV4 at our dealership! We're thrilled that Mr. Bhong provided you with top-notch service and expertise, making your car-buying process smooth and enjoyable. Our team takes pride in our professionalism and attention to detail, and we're delighted that it contributed to your positive experience. We appreciate your recommendation and look forward to serving you again in the future!

March 29, 2024

Great customer service. Great dealership. Great cars. Great service advisors. Great parts department advisors. Great More

by Dsimpson065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
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Apr 03, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

The service at this location is very very poor. I don't know if it's advisor or the technician fault, but they will make you sit there forever without any communication. I had appointment for maint More

by funmilayo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
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Apr 03, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

March 28, 2024

Polite and courteous in its dealing with me. Vehicle serviced as requested - well done! Thanks More

by phyllion65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Howell
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Mar 30, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

My service manager, Aldi Diaz kept me posted on what needed to be done. Excellent service. More

by Dimmer-thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldi Diaz
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Mar 30, 2024 -

Sterling McCall Toyota responded

That's fantastic to hear! Aldi is a dedicated and communicative service manager, and we're thrilled that you received excellent service. If you ever need assistance in the future or have any feedback, please don't hesitate to reach out. We're here to help!

March 28, 2024

Very professional. Easy to work with. Good people. I have been a customer buying Toyota cars for a long time. More

by Hobelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
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Apr 04, 2024 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a professional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

Was able to verbally agree on a Good Price Deal and was pleasantly surprised, they Keep their Word!! More

by TLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adolfo
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Apr 03, 2024 -

Sterling McCall Toyota responded

That's wonderful to hear! We always strive to keep our promises and ensure our customers have a positive experience. If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us!

March 27, 2024

Overall good fast service Price was fair. Did not try to sell us on extra stuff. They just needed to clean the inside of the door where they left grease prints More

by bg77074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin , Brian Luviano
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Apr 03, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback. We're glad to hear that you had a positive experience with our fast service and fair pricing. We apologize for the oversight with the grease prints inside the door and appreciate you bringing it to our attention. We will address this issue to ensure it doesn't happen again in the future. We value your business and hope to serve you again in the future.

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