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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,095 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,095 reviews

March 28, 2024

My service manager, Aldi Diaz kept me posted on what needed to be done. Excellent service. More

by Dimmer-thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldi Diaz
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Mar 30, 2024 -

Sterling McCall Toyota responded

That's fantastic to hear! Aldi is a dedicated and communicative service manager, and we're thrilled that you received excellent service. If you ever need assistance in the future or have any feedback, please don't hesitate to reach out. We're here to help!

March 28, 2024

Very professional. Easy to work with. Good people. I have been a customer buying Toyota cars for a long time. More

by Hobelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
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Apr 04, 2024 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a professional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

Was able to verbally agree on a Good Price Deal and was pleasantly surprised, they Keep their Word!! More

by TLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adolfo
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Apr 03, 2024 -

Sterling McCall Toyota responded

That's wonderful to hear! We always strive to keep our promises and ensure our customers have a positive experience. If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us!

March 27, 2024

Overall good fast service Price was fair. Did not try to sell us on extra stuff. They just needed to clean the inside of the door where they left grease prints More

by bg77074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin , Brian Luviano
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Apr 03, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback. We're glad to hear that you had a positive experience with our fast service and fair pricing. We apologize for the oversight with the grease prints inside the door and appreciate you bringing it to our attention. We will address this issue to ensure it doesn't happen again in the future. We value your business and hope to serve you again in the future.

March 26, 2024

Excellent service and good customer service representative especially Mr (Gus) Adolfo Charles ..he did a great 👍🏾 job answering all my questions. Thanks 🙏🏾 More

by deborahforchrist35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr (Gus) Adolfo Charles
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Apr 03, 2024 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Gus provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 25, 2024

I like this dealership. I purchased my car here and it's the only place I take it for service. My last visit I do have a complaint. I made an appointment online. I was ru More

by daphne14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi, Elizabeth Ayala
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Apr 12, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Sterling McCall Toyota responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at awhatley@mccallgroup.com Art Whatley Service Director

March 25, 2024

Very good and efficient staff finished within an hour very good waiting area overall very good experience More

by bishan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Mar 28, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 23, 2024

A little longer wait than I expected but overall the service I have been getting for 25+ years. Highly recommend. More

by carolynmatlock32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Brian Luviano, Elizabeth Ayala
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Mar 28, 2024 -

Sterling McCall Toyota responded

Thank you for your continued loyalty over the past 25+ years! We apologize for the longer wait this time, but we're glad to hear that overall, you've been satisfied with the service. Your recommendation means a lot to us, and we look forward to serving you for many more years to come.

March 21, 2024

Service representative was excellent explained in detail what needs to be done and approximately time it will take More

by Pratibha Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso
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Mar 22, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

Everything is ok. Great service! I will come you next time. Thank you so much! More

by dung_cevico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ayala
Report | Print
Mar 22, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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