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Sterling McCall Toyota

Houston, TX

4.2
1,060 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,060 reviews

January 25, 2024

My experience was very good, I would recommend them again, thank you for the good service. More

by Texas2012houston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jan 26, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 25, 2024

Excellent service and friendly staff. I would recommend this dealership to everyone. My car was repaired in few minutes. More

by Vyas.jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Jan 26, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 24, 2024

I waited three hours in the lobby for an oil change they made me spend more time at the dealership in the lobby because I did not respond to a text while I was waiting in the lobby for my car More

by Nakedprey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The whole dealership, Brian Luviano, Elizabeth Ayala
Apr 04, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize that your recent service visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com

January 24, 2024

So I am a recent college graduate and during COVID, i did the worst thing - got a credit card and didn't pay it off. Needed fast cash obvi w/o thinking if the consequences. So my credit score plummeted cuz I More

by Ravyn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahat Islam
Jan 30, 2024 -

Sterling McCall Toyota responded

We appreciate you sharing your experience, and it's great to hear that Rahat, your car salesman, worked with you to find the best deal. It's fantastic that he was honest and genuinely cared about ensuring you got the best car within your budget. Congratulations on your recent graduation, and we're glad Rahat made the car-buying process a positive one for you. We look forward to serving you in the future!

January 23, 2024

Good service the technician know what type of oil needs They check all liquids levels More

by Jcarlosc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
Jan 25, 2024 -

Sterling McCall Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

When I first drove in the garage there were 2 female employees in work space (area) . One was braiding or doing something to the Second ladies hair . This was not an extreme deal however I did have to More

by Porterannette19
Service Time
Recommend Dealer
Yes
Employees Worked With
Rick Howell, Brian Luviano
Mar 28, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

January 20, 2024

I went in for an oil change, Very nice customer service. Excellent coffee lounge. ☕️Love your Dealership. More

by th34700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Jan 25, 2024 -

Sterling McCall Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

Great service, nice people and did not wait a long time! . Good all around! Explained everything. More

by celwelsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Jan 25, 2024 -

Sterling McCall Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

Good Customer Service And Provide Good Quality Products. Employees Are Very Helpful And Willing To Help Customers. More

by paward66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barragan
Jan 25, 2024 -

Sterling McCall Toyota responded

Thank you for your positive feedback! We're pleased to hear that you experienced good customer service and received good quality products. It's great to know that our employees are helpful and willing to assist customers. We appreciate your business and look forward to serving you again!

January 18, 2024

Excellent service, very knowledgeable, professional and polite service.i bought 5 cars thru the years from them. More

by Angelosarabia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duraso assist. Manager
Jan 23, 2024 -

Sterling McCall Toyota responded

We appreciate your loyalty and are delighted to hear about the excellent service you've experienced. It's great that our team has been knowledgeable, professional, and polite during your interactions. Thank you for choosing us for your automotive needs over the years. We look forward to continuing to serve you in the future!

Jan 23, 2024 -

Angelosarabia responded

Thank you for your prompt response, and once again Ms Hannah Duraso and her team, should be an example to follow for the entire Service Department, that is what us clients expect when we take our cars for service.

Jan 23, 2024 -

Angelosarabia responded

Thru out the years I have purchased several cars from your Dealer and I had sometimes no so good service but during the last 4 years you all have improved with excellent service and communication, keep the excellent job that your Dealership is doing now. I always recommend your Dealership for service and purchase to my friends and family.

Jan 23, 2024 -

Angelosarabia responded

Thank you AAAAAAAA+++++++++ Service

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