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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,044 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,044 reviews

December 18, 2023

Fast service and awesome care. This was only my second time buying a car but I don’t think it could’ve gone any better. More

by Dillon Lofton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathon Novoa
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Dec 20, 2023 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

I told the front counter person they did I not perform the job it’s supposed to do. My car was there for 20k service. I was not Jose the service advisor. It was another person in the front end. According More

by Cuadraedgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
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Jan 09, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced during your last visit. I would like an opportunity to address your concerns and to earn your business, please contact me at pkrenzer@group1auto.com. I look forward to speaking with you. Paul Krenzer Aftersales Director pkrenzer@group1auto.com

Jan 10, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 16, 2023

Attentive, friendly and great customer service and the wait time was less than 2 hours. More

by lxsorto77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
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Dec 19, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an attentive and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 15, 2023

Salim Adil was very helpful and made the process really smooth and understandable. The place was very gracious and welcoming. More

by sobiya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salim Adil
Report | Print
Dec 19, 2023 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled that Salim provided you with a helpful smooth sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 13, 2023

Customers are treated in a professional and honest. Usually do the work in a timely manner. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Hiwell
Report | Print
Dec 15, 2023 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Went in for service maintenance. Even though there was supposedly a battery and system check, the battery ended up disconnecting shortly after the visit. More

by minh ta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
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December 12, 2023

Great customer service . . Awesome buying experience .. Sales guy is easy to work it Keep up the exemplary service.. Highly recommended .👍 More

by mctagaylo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Ellis
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Dec 14, 2023 -

Sterling McCall Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an awesome sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Very reliable dealer. Thier employee very friendly Very helpful too. I'm happy with Thier Job. More

by smith6103
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 13, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear about your positive experience with Sterling McCall Toyota! Friendly and helpful employees can truly enhance the dealership experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

The oil change deal 3 for $179 can't be beat . This isn't my normal dealership and someone is wrong. I just had my front struts changes 2 months ago and now this dealership says they are bad again More

by jospephstrauch200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Dec 14, 2023 -

Sterling McCall Toyota responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

December 10, 2023

Service good but it takes a long time to wait about 2 and haft hours More

by HUONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Dec 12, 2023 -

Sterling McCall Toyota responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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