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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,088 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,088 reviews

January 17, 2024

I had sign for car finance contract with tire insurance, but when I went for tire, system shows its void. To correct this problem including tire replacement it took 3 1/2 hrs. More

by iwk101061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Financial
Report | Print
Feb 28, 2024 -

Sterling McCall Toyota responded

I apologize that you experienced this inconvenience. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at ksavell@sterlingmccalltoyota.com. Keegan Savell, General Manager

Feb 29, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

January 17, 2024

Bad service I came at 4:00. After half an hour they told me that I hv to drop my car for tomorrow if I want to oil change, which was ridiculous More

by Sadiq.Asultan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Solorio, Brian Luviano
Report | Print
Apr 05, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the error in communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Art Whatley Service Director awhatley@mccallgroup.com

January 14, 2024

Everything was perfect Everything was perfect Everything was perfect Everything was perfect Everything was perfect More

by Jeffharari1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Jan 17, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a perfect experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 13, 2024

They doing better still have some issues my advisor is great if it wasn't for her i would switch More

by Sandreka1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Report | Print
Jan 16, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 12, 2024

The worse servicié no change air filter so very bad service Inprefer going an other place More

by Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Apr 06, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

January 11, 2024

Very bad customer service I came and I dropped my car and Ernesto . He let me sign an paper without Explain me what it was, And I drop my car because I have warranty after 30 minute he called for me and he s More

by Ema0671
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ernest
Report | Print
Apr 06, 2024 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Keegan Savell General Manager Ksavell@sterlingmccalltoyota.com

January 10, 2024

Great on service not good on trade-ins after purchasing a new vehicle and the depreciation in such a short time. You need to work on that. More

by j.lagow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Jan 12, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (713) 270-3967. I look forward to speaking with you. Keegan Savell General Manager (713) 270-3967 Ksavell@sterlingmccalltoyota.com

January 07, 2024

Excelente servicio y muy profesionales en su trato, 100% recomendable, te explican los servicios que tu auto necesita y te recomiendan los especiales que ofrecen. More

by chesam95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Jan 09, 2024 -

Sterling McCall Toyota responded

¡Estamos encantados de saber que tuvo una excelente experiencia! ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Esperamos poder ayudarle en el futuro.

January 06, 2024

Everything was easy from the start till the end of the deal. The agent who called was very courteous. More

by Nash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Jan 09, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had an easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Great and friendly service, clean and comfortable waiting area, fast and efficient delivery, completely satisfied with the overall interaction. More

by Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Jan 09, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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