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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,076 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,076 reviews

September 12, 2023

My family and I have been purchasing our vehicles, and having them serviced here, for many years. Overall, we leave satisfied with the service received. Rey Qui is our favorite service rep, if he's out More

by Ms.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
Report | Print
Sep 27, 2023 -

Sterling McCall Toyota responded

It's fantastic to hear about your long-standing relationship with Sterling McCall Toyota and the trust you've built over the years. It's evident that Rey has played a significant role in your positive experiences with vehicle service. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 12, 2023

Service provided and completed within estimated time. Staff friendly, professional and informative. Facilities clean and comfortable. More

by w.sarah1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Report | Print
Sep 17, 2023 -

Sterling McCall Toyota responded

Providing top-notch service and ensuring work is completed as promised and on time is our utmost priority. We truly appreciate your kind words and value your business. Thank you for choosing us, and we look forward to serving you again soon!

September 11, 2023

Great and efficient, we did not wait a single minute. Professional and fast. Place to go More

by andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Sep 14, 2023 -

Sterling McCall Toyota responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 11, 2023

Took the extra step to get something done that originally wasn’t necessarily going to get done. More

by dorfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Report | Print
Sep 19, 2023 -

Sterling McCall Toyota responded

Thank you for the Five-Star review and for choosing Sterling McCall Toyota. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 10, 2023

Very Long Waits Servive Advisors seem stressed due to work overload There seem a to be plenty of labor force service space as big as it is not big enough to accommodate such high volume More

by moeebrahimMoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Oct 03, 2023 -

Sterling McCall Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 08, 2023

(1) It is swindling. Failed to provide reliable information. Suggested repairs that are not needed. (2) Long waiting time. (3) Swindled another old woman for unnecessary More

by Luke Ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
September 08, 2023

The service representative that attended to me did a great job. I was attended to speedily with details explanation about my car condition and what I needed to do also. Very satisfied with what I went t More

by edosa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson
Report | Print
Sep 26, 2023 -

Sterling McCall Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 07, 2023

Always great service Timely and efficient Brayan is great and always helpful and knowledgeable as usual More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan Lehrer, Brian Luviano, Elizabeth Ayala
Report | Print
Sep 10, 2023 -

Sterling McCall Toyota responded

We are thrilled that Bryan provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 06, 2023

Very helpful in helping make an educated decision on my vehicles needs and the budget that was affordable More

by Tundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Report | Print
Sep 09, 2023 -

Sterling McCall Toyota responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 05, 2023

Change Brake fluid. Dealer didn’t turn off warning sign from dashboard during previous service More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Howell
Report | Print
Sep 13, 2023 -

Sterling McCall Toyota responded

Thank you for taking the time to leave us a review! We apologize for the oversight during your previous service where the warning light was not turned off. We appreciate your feedback on things we need to improve. We will look forward to the pleasure of your business again!

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