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Sterling McCall Toyota
Houston, TX
1,017 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 13, 2023
Hannah was very friendly and helpful. I left my Toyota Cross over night and Hannah called me with information regarding my service and to let me know that my cross was ready for pick up. I left my Toyota Cross over night and Hannah called me with information regarding my service and to let me know that my cross was ready for pick up. More
by eloriaa
Employees Worked With
Hannah
July 12, 2023
Great service department but usually long wait times. Service advisors text or contact you in person to let you know the status of the repair. Service advisors text or contact you in person to let you know the status of the repair. More
by sandra
Employees Worked With
Kathie Marsh, Adi Diaz, Rick Howell
July 12, 2023
I have 2016 Highlander with 50,000 miles on it. I bought it new from this dealership and maintained it only there since I bought it. Door actuators are failing, on all four doors. It is a 700 dolla I bought it new from this dealership and maintained it only there since I bought it. Door actuators are failing, on all four doors. It is a 700 dollars repair per actuator. Three actuators failed under warranty, 4th actuator failed 6 months outside the warranty. It is an on going issue with actuator circuit. This kind of failure is not a normal wear and tear on any car I owned. The dealership refused to replace 4th actuator at no cost, stating that it is normal wear and tear, normal to expect, and that the last actuator failure is unrelated to any previous failures of the actuators and cannot be considered a warranty item. The manager at the dealership was cordial, he filed a case with Toyota loyalty program but that went nowhere, The car was turned in on Friday and next week Tuesday the status was “pending review” with clearly nobody bothering to review the case and respond. I had no choice but to pay the dealership to replace the actuator and take my car back. More
by Dragan
Employees Worked With
Mr Guillermo, manager in service dept
July 03, 2023
This is by far, the BEST dealership I have ever dealt with in my 53 years. It was seamless, from the first call, with Rahat Islam, to the closing two days later. I attempted to purchase several vehicles with in my 53 years. It was seamless, from the first call, with Rahat Islam, to the closing two days later. I attempted to purchase several vehicles at other dealerships who just misled me and only hit my credit for nothing. Rahat was professional, honest, and KEPT HIS WORD! I didn't have to go through a bank because McCall LTD. offers financing at fair rates and wrapped it all up with GAP insurance, Roadside Assistance, a 125k mile extended warranty, and wheel and tire replacement. I've never received anything near this type of coverage or service and I've purchased many vehicles in my lifetime. If you want exceptional customer service at lightening speed, call Rahat!!! More
by KristisKloset
Employees Worked With
Rahat Islam
