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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,138 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,138 reviews

May 30, 2025

Sergio was unprofessional from the start and didn’t even communicate with me in a timely manner. I was never informed when the service was done until waiting over two hours later and having to ask the cashi More

by Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio
Report | Print
Jun 03, 2025 -

Sterling McCall Toyota responded

Toyota, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director awhatley@mccallgroup.com

May 29, 2025

I like customer service , customer adviser Hannah she is very help full and knowledgeable,I bring my vehicle here all the time for any kind service Recommend More

by Abdullah khoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Report | Print
May 31, 2025 -

Sterling McCall Toyota responded

Hi Abdullah, thank you for your kind review; we are happy to pass along your comments to Hannah here at Sterling McCall Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2025

I don't know why today's maintenance service charged me $350 but just has been informed everything OK. More

by CK Ng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maintenance Dep't
Report | Print
May 30, 2025 -

Sterling McCall Toyota responded

Hello xx Ng, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.        Regards, Art Whatley Service Director awhatley@mccallgroup.com

May 28, 2025

Good place to go to. Easy to have your car serviced. Free coffee to access. More

by Khoanguy2945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo
Report | Print
May 30, 2025 -

Sterling McCall Toyota responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 28, 2025

Gus was wonderful and he helped me everything. ..and the service was really great and perfect...thank you sterling mc call... More

by lourdestexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
May 30, 2025 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2025

Everyone was very professional and very accommodating. Nicholas and Julia were kind, helpful, and very informative. More

by alicia0983
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas and Julia
Report | Print
May 29, 2025 -

Sterling McCall Toyota responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 24, 2025

Người đứng bán xe ko giữ kính cho người mua xe, bản số xe tạm thì gắng ko chặt, giấy tờ xe ký xong chưa lấy xe nhắn tin ko trả lời, bán xe thì mắt More

by Quyen Dang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
S..V
Report | Print
May 24, 2025 -

Quyen Dang responded

Bên làm giấy tờ ko giải thích cho bên mua bao nhiêu phần trăm lời tôi thất vọng vì đã mua chiếc xe quá mắt

May 24, 2025

Very disappointed with service agents Gus Charles very rude and didn't help me at all and made me wait for hours only because I asked him to cancel unnecessary services he was forcing me to take the packa More

by Izaib2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Charles
Report | Print
May 28, 2025 -

Sterling McCall Toyota responded

Izaib2008, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.         Regards, Art Whatley Service Director awhatley@mccallgroup.com

May 23, 2025

Friendly and helpful and even with he construction going on they were almost more organized than usual. They also offered many ways of keeping in touch. More

by chrislidvall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilsson was my service manager
Report | Print
May 24, 2025 -

Sterling McCall Toyota responded

Hello Chrislidvall, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

It’s where I bought my car. . Good people and Pedro ( my service advisor) was attentive and got me in and out quickly this morning on my first service. More

by Rowdy0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Villafranco
Report | Print
May 25, 2025 -

Sterling McCall Toyota responded

Hello, we're happy you found Pedro to be so supportive during your experience here at Sterling McCall Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

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