
Steve Lewis Subaru
Hadley, MA
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My dream car! Dan greeted us as soon as we walked in the door. His relaxed, easy-going manner made the buying experience pleasant. There wasn't any pressure or stre Dan greeted us as soon as we walked in the door. His relaxed, easy-going manner made the buying experience pleasant. There wasn't any pressure or stress! I really wanted a forester in Venetian red. All on the lot had been reserved or had a deposit. When I started to waver about the color, he said, "go with your first choice, don't settle. We'll find one at another dealership and bring it here." That's just what they did! Jared organized getting the remote start installed so we could pick up the new car quickly! He was friendly and went out of his way to get us set up for delivery! Benny was incredibly knowledgable about the technology and patient as I learned more about my car. Over and over he said, "call us anytime, no matter what the problem. There are 3 of us and we are happy to help you with this anytime!" Very reassuring to someone who just traded in a 2005 Forester! Finally, Shayne walked us through the financials and was frank about our needs. He did NOT try to sell us packages we didn't need. Shayne was very thorough and we left feeling like we made an informed decision. This is our second purchase with Steve Lewis Subaru and we highly recommend the sales team and the service department! More
Paul, Benny and Larry were excellent. Helpful, smart and friendly. They did not waste any time, had answers to all my questions and got me out of there in one day. What were excellent. Helpful, smart and friendly. They did not waste any time, had answers to all my questions and got me out of there in one day. What a pleasure. And I love my car! More
Subaru demo Great dealership, Glen Reen informative and helpful. No pressure. Large inventory of new vehicles. I was looking at new Subarus but lot seemed to hav Great dealership, Glen Reen informative and helpful. No pressure. Large inventory of new vehicles. I was looking at new Subarus but lot seemed to have good inventory of used vehicles as well. More
In awe I cannot get over the great car and the amazing customer service I received at Steve Lewis. I did a ton of research, I knew what I was looking for an I cannot get over the great car and the amazing customer service I received at Steve Lewis. I did a ton of research, I knew what I was looking for and had a million questions. Before we even stepped in the door my daughter and I were greeted by EJ. He was patient and answered all of the questions I had. He included my 16 year old daughter in the conversation and made her feel welcome. (At another dealership she was ignored by the salesman who didn't even acknowledge her with a hello). EJ did not hesitate to show me the vehicles I asked to see and he did not try to sell me something I did not want. The financing department was very helpful too when I wasn't getting what I was looking for through my credit union. When I came in to start the paperwork Tim made me feel right at home and got me set up with the forms I needed to fill out. He even followed me out to my car to get my registration to copy so I would not have to walk back inside. And when I went to sign the paperwork Larry was very helpful and didn't seem mind answering all of my questions. He was very personable and he too made my daughter feel welcome. Terra was awesome as well. She showed us to the car and instructed us on the Bluetooth and how to sync our phones to it. She made sure we knew where everything was in the car and how to use it. I had shopped somewhere else before going to Steve Lewis. I got the "typical " car buying experience with a salesman who was not very knowledgeable, patient or friendly. EVERYONE I came in contact with at Steve Lewis was friendly and helpful. Keep up the good work! More
The only dealership I've felt comfortable in. 100% Genuine Everyone in there was genuinely friendly and professional. I had an excellent experience from start to finish, towards the end of the process my insur Everyone in there was genuinely friendly and professional. I had an excellent experience from start to finish, towards the end of the process my insurance company goofed up and I initially was going to have to wait until the next day for my new plates but the employees there went out of their way to speed up the process, they were literally running around calling and emailing my insurance company to rush the process. I had already signed for and bought the car, Steve Lewis employees had no reason to go out of their way and make things better and easier for me but they did. They were real. More
Baby Pearl I am so very happy that I chose Steve Lewis to by my new Forester. The experience was exceptional thanks to the highly qualified employees that assist I am so very happy that I chose Steve Lewis to by my new Forester. The experience was exceptional thanks to the highly qualified employees that assisted me from the moment that I walked through the dealership door. I knew what I wanted and Glen was able to get it for me, although it was not on their lot that day, it WAS the next. I received all the technical information about my new vehicle from Benny. He knew I was a bit overwhelmed and gave me his number and suggested I call him when every I got stuck. Lastly, was signing my name on the dotted line. Shayne in the fincance office, went over all the numbers forms with me . So I can truely say I knew what I was signing. Thank you for a friendly and efficient adventure in car buying. Cynthia Dolan More
Wouldn't Go Anywhere Else I recently leased a 2016 Subaru Outback and absolutely love it. My experiences buying a car in the past have been nothing like this experience. From I recently leased a 2016 Subaru Outback and absolutely love it. My experiences buying a car in the past have been nothing like this experience. From the time I walked into the dealership to the time I left, everyone was so pleasant, friendly, happy and especially helpful. The atmosphere was so positive and you could tell that everyone works extremely hard to make their customers happy and appreciative. Dave Hanks took the time to show me everything about the car. He was extremely patient and was always very willing to answer any questions I had. Everything including my old lease from a different dealership was taken care of and in a timely fashion. I couldn't thank the general manager, Joe Clark, enough for all of his amazing service and he always made sure I was happy throughout the whole experience. I must mention Larry Flakes...always smiling and made sure everything was checked over twice before I signed for my new car. I even got a ride over to another dealership to turn my lease in with a very nice man named Gene. He was so friendly and very patient. It was truly a memorable experience purchasing a vehicle from this dealership. It's no wonder that this dealership was recommended to me. I will always recommend Steve Lewis Subaru to as many people as I can....what a great experience! The best ever! More
All the people This is the third Subaru I have purchased from Steve Lewis dealership, which should say it all!! All the staff I dealt with were so friendly, courte This is the third Subaru I have purchased from Steve Lewis dealership, which should say it all!! All the staff I dealt with were so friendly, courteous, and knowledgable it was a pleasure to do business with them. They answered all my questions and explained/demonstrated all car functions in an easy to understand way (all the computer features were knew to me.) The staff I dealt with (Dan, Cassie, Larry, Dave) were wonderful. More
Was GREAT! Everyone was smiling and willing to help us find a car. They made sure we got the car we wanted at the price we could handle. We never felt pressure Everyone was smiling and willing to help us find a car. They made sure we got the car we wanted at the price we could handle. We never felt pressure about buying the car. E J our sales person walked us through all we needed to know about the car we wanted. And Terra made sure we knew where everything was in the car before we drove it off into the sunset. More
Very pleasant experience! I wasn't sure which trim level I wanted. Glen, Jon, and Cassie were VERY friendly and patient as they went over the features and answered my questions I wasn't sure which trim level I wanted. Glen, Jon, and Cassie were VERY friendly and patient as they went over the features and answered my questions. I was very comfortable with my decision as I left with my new car. More