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Steve Lewis Subaru
Hadley, MA
3,375 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,375 reviews
June 26, 2016
Very helpful and personable I came in to look at new vehicles, specifically the WRX's. Glen came right over and was an absolute pleasure to work with. He was extremely personable I came in to look at new vehicles, specifically the WRX's. Glen came right over and was an absolute pleasure to work with. He was extremely personable and helped me look at many different models to help me decide on the exact car I was looking for. He is a car guy through and theough and has a lifetime of experience in high performance cars. If you need help deciding on the right car for you then Glen is the one you want to talk to. I will definitwly be working with him again in the future. More
by cconn2500
Employees Worked With
Glen Reen
June 25, 2016
Best service and best sales team! I have been taking my car to Steve Lewis Subaru for service for the past 5 years, and they have proven over and over again how honest and trustworthy I have been taking my car to Steve Lewis Subaru for service for the past 5 years, and they have proven over and over again how honest and trustworthy they are and how competent they are at their job. The service team has always been very helpful and kind. I have also recently bought a new car from Steve Lewis Subaru and got to experience the sales part. It was amazing! Considering how little I know about cars, the sales associate (Glen Reen) has done an excellent job in helping me figure out the type of car I need, and then make it happen ever so easily and smoothly. They were also extremely helpful with arranging the financing, and did their best to get me a great rate! (Thanks so much, Larry Flakes!) I am also grateful to Benny Cruz for going over all the details of the car so kindly and patiently. I must have worked with quite many different people there over the past years, and, without an exception, everyone is very friendly, helpful and kind. Considering all my experience with Steve Lewis Subaru, including both service and sales, I cannot think of anything they could have done better. They are the best, and that is why even after moving to New Haven, I cared to drive 90 miles to get my car seviced there. Thank you for your excellent service! More
by cerensoylu
Employees Worked With
Larry Flakes, Benny Cruz, Glen Reen
June 24, 2016
2016 Black WRX Sales: My girlfriend I purchased our 4th vehicle at Steve Lewis Subaru. After our first experience working with Dave we have made sure to do all of o Sales: My girlfriend I purchased our 4th vehicle at Steve Lewis Subaru. After our first experience working with Dave we have made sure to do all of our walk arounds, test drives, and purchases with him because of his straightforward approach and positive attitude. Needless to say we would highly recommend working with him. Dave knows these vehicles inside and out and gladly answers all your questions and concerns and provides honest advice. In addition to before and during the buying experience, he goes out of his way after the purchase to make sure you are content and takes a personal interest in your satisfaction. Financing: This was our second time working with Shayne. There is a subtle line between explaining the risks of not making sure you have proper warranty coverage and what could be considered "Scare tactics". After refusing additional warranty coverage we felt (politically correct way of saying he did) he overly aggressively tried to sell us additional warranty coverage by telling us how expensive XYZ repair was and that he has seen people with WRX's have hefty repair bills because of electronic issues they have had (which would give an uneducated buyer the impression their brand new car might be unreliable). We were not pleased with the extended coverage salesmenship this go-around. The intention of this review is simply to convey our experience and opinion, I am sure plenty of others have had positive experiences with Shayne as he is friendly and tries to lighten the atmosphere of dreary financial figures. More
by becketmanova
Employees Worked With
David Hanks, Shayne Sweeney
June 22, 2016
Amazing! We just purchased a 2016 Outback for our Family. We also have a 2013 Legacy. Both times we worked with Steve Lewis and both times we had an amazingly We just purchased a 2016 Outback for our Family. We also have a 2013 Legacy. Both times we worked with Steve Lewis and both times we had an amazingly easy, hassle-free experience! They are warm, welcoming, informative and not overly "salesy." We will always be a Subaru family and we will ALWAYS be customers of Steve Lewis. More
by JackieJ
Employees Worked With
Todd Gerry, Larry Flakes, Benny Cruz
June 22, 2016
Very pleasant and helpful! I stopped in to Steve Lewis Subaru to get some help re-programing my hands free phone system. Benny was happy to help me. He explained what I needed t I stopped in to Steve Lewis Subaru to get some help re-programing my hands free phone system. Benny was happy to help me. He explained what I needed to do, went through it once and coached me through doing it myself. He went back inside for a moment but came back out to be sure I was doing OK. His big smile and thumbs up made me feel so much less intimidated by the process. He could clearly do the programing with his eyes closed, but never made me feel like I was an idiot. I was able to come home and put in all my numbers. Thanks so much Benny!!! More
by MJ
Employees Worked With
Benny Cruz
June 21, 2016
Great place with very friendly staff! This is my second time getting a Subaru from Steve Lewis and I will continue to come back as long as I can. The service is great and the entire staff This is my second time getting a Subaru from Steve Lewis and I will continue to come back as long as I can. The service is great and the entire staff works hard to make sure you get everything you need and want. They also work hard to work on my timeline - I come in from out of town and they can line all of the paperwork up and get the car ready in such a short time. More
by deducharme
Employees Worked With
Glen Reen
June 20, 2016
Friendly, Helpful, Knowledgeable, No Pressure Staff Bought my third Subaru from Steve Lewis Subaru. Everyone works as a team and is very helpful and knowledgeable. The process of choosing, buying, trad Bought my third Subaru from Steve Lewis Subaru. Everyone works as a team and is very helpful and knowledgeable. The process of choosing, buying, trading in your old, and picking up your new car couldn't be easier. More
by james0372
Employees Worked With
Todd Gerry, Glen Reen, Terra Hondrogen
June 20, 2016
Smoke and Mirrors Two years ago I purchased a 2014 Subaru Impreza from Steve Lewis Subaru. The buying experience itself was positive, and when purchasing my car I was t Two years ago I purchased a 2014 Subaru Impreza from Steve Lewis Subaru. The buying experience itself was positive, and when purchasing my car I was told about the "Free Tires" program. I was told at the time only that as long as I got all of my oil changes done at Steve Lewis and no where else, I'd qualify to get free tires for my vehicle when the time came. There was nothing else mentioned with that. Living an hour plus away from Steve Lewis Subaru, and driving more than 1900 miles a month for work made it a bit difficult to get my oil changes done as frequently as I would have preferred, but I still loyally went there and ONLY there for all of my oil changes. Now that I really need new tires for my vehicle, I realize how wrong I was to purchase from this dealership. I called today to check on my claim for my "free tires" and was informed by Colton that I was denied the claim because I didn't get my oil changes done within 7500 miles of each other. Conveniently, they left out this information when explaining the free tire program to me when I purchased the car, and now give me the "well it's in your contract" excuse. Listen, I understand I should have brought out the magnifying glass and gone through that contract with a fine toothed comb, but also shame on you Steve Lewis Subaru for conveniently leaving this out when initially reviewing the contract with your customer during purchasing. I'd also like to mention that you DESPERATELY need to train your employees in having any sort of decent customer service. After working for many years in the retail sales industry, I know that only saying "okay" when a customer is upset is probably one of the worst and arrogant things you can do. The condescending tone that Colton took with me when I was trying to figure out what was going on was absolutely abhorrent. I am absolutely done with Steve Lewis Subaru. Their shady business practices and arrogant nature after the initial purchase have assured me that next time I'm in the market for a new car, I will be looking elsewhere. Lastly, I'd like to relate a story of how Steve Lewis treated my cousin. My cousin had breast cancer and luckily it had gone into remission. When she was healthy again, she had landed her dream job, and decided to finally buy herself a brand new standard transmission Subaru Impreza (something she'd always wanted). No sooner had she purchased this car from Steve Lewis Subaru, did she find out that the cancer had come back. It ended up that because of her cancer, she could no longer fully use her right arm. She went back to Steve Lewis to explain to them that she had barely driven the car, and couldn't drive the standard shift anymore because of the problems with her right arm due to the cancer (obviously it's EXTREMELY difficult to drive a standard transmission vehicle when you can't really use your right arm). All she wanted was to trade in the standard for an automatic, and you'd think they'd be somewhat understanding since she had BARELY driven/used the car and for goodness sake the WOMAN HAD CANCER and had brought all her doctor/hospital information to prove this to them. These people threw her around and had ZERO sympathy for her situation. After months of fighting them on this situation they FINALLY did do something. Well Steve Lewis, I'd like you to know you made those last few months my cousin had with us before she passed away even more difficult because of your lack of human decency. Just heed my warning: you'll encounter a lot of smoke and mirrors at Steve Lewis Subaru. More
by ekoziol
Employees Worked With
Colton
June 19, 2016
My First Subaru Excellent experience, no pressure on me. Worked to get me the best deal possible! They were patient with me as I took my time deciding which model wou Excellent experience, no pressure on me. Worked to get me the best deal possible! They were patient with me as I took my time deciding which model would work best in my life. They also gave me a fair deal on my trade. More
by Stitchella
Employees Worked With
Larry Flakes, Paul Figueiredo, Dan Marques
June 18, 2016
I replaced my 16 year Subaru with a new one! Thank you, Paul & Terra, for your excellent skills in assisting me choose and become acquainted with my next automobile. Well done! Once again, I'm Thank you, Paul & Terra, for your excellent skills in assisting me choose and become acquainted with my next automobile. Well done! Once again, I'm driving a reliable car in comfort, and enjoying the latest features. We managed the sale in just two visits, our questions answered thoroughly and with courtesy. Although, I must admit, by the conclusion, I was exhausted. Paul helped me drill down to what was important TO ME in a vehicle, and gave an excellent overview of the car before the test drives of the two models I was considering. When we returned to make the purchase, Terra reviewed the features of the car with us, then gave us a complete hands on introduction, with expertise, humor, and patience. She is a great teacher and was willing to keep going until I was ready to say, uncle! This is a company that obviously cares about their customers. I'm enjoying my new red ride. More
by lucky1
Employees Worked With
Paul Figueiredo, Terra Hondrogen
