
Steve Lewis Subaru
Hadley, MA
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very friendly courteous staff makes you feel welcome I felt very comfortable there. No pressure to buy a car. Very friendly and respectable staff left feeling satisfied with my deal. They let you tak I felt very comfortable there. No pressure to buy a car. Very friendly and respectable staff left feeling satisfied with my deal. They let you take your time in looking around and testing vehicles More
Another pleasant experience at Steve Lewis Subaru I recently traded in my beloved 2014 Forester (also purchased at Steve Lewis Subaru) for a 2016 model. David Hanks and EJ were thoroughly attentive an I recently traded in my beloved 2014 Forester (also purchased at Steve Lewis Subaru) for a 2016 model. David Hanks and EJ were thoroughly attentive and professional throughout, simplifying a complex process. When I was ready, they set me up with with Shayne to handle purchase details -- Shayne was super friendly and informative -- and, finally, Benny walked me through the features of my new model, explaining details about the service plan and the bells and whistles on the new model with clarity and humor. I couldn't have asked for a better crew. A final note. One great thing about Steve Lewis Subaru is that every time you walk into the dealership someone comes right up to and with a friendly smile asks if they can help you. There is no such thing as standing around and waiting to get someone's attention. Nice touch. More
A pleasant experience. Having purchased many vehicles in the past, working with the Steve Lewis team it was the easiest and most pleasant experience so far. Pickup and deliv Having purchased many vehicles in the past, working with the Steve Lewis team it was the easiest and most pleasant experience so far. Pickup and delivery service with the explanation of the many new features in the Outback went smoothly. More
Terrific Service/ Todd Gerry , Shayne and Benny Todd, Benny and Shayne were wonderful to work with. They made our car purchase a very pleasant experience and they all really know what they're talki Todd, Benny and Shayne were wonderful to work with. They made our car purchase a very pleasant experience and they all really know what they're talking about. Thank you to Todd, Shayne and Benny! More
Another pleasant car purchase Over the years, I have worked with Dave on the purchase of several of our vehicles, and it never fails to be a smooth, pleasant, and painless experien Over the years, I have worked with Dave on the purchase of several of our vehicles, and it never fails to be a smooth, pleasant, and painless experience. More
Great service - Todd Gerry I love my 2015 outback. Thanks for finding the right car for me.Todd Gerry ! You really know your stuff and it worked better than expected., thanks I love my 2015 outback. Thanks for finding the right car for me.Todd Gerry ! You really know your stuff and it worked better than expected., thanks More
Satisfied with new car buying experience There was absolutely no pressure or pushiness, they were very responsive (but didn't overdo the communication either--it was nice not to be called, em There was absolutely no pressure or pushiness, they were very responsive (but didn't overdo the communication either--it was nice not to be called, emailed, or texted every hour), and they were friendly without being disingenuous. Answered every question and took the time to make sure we were satisfied. More
Exemplary UX! Shopped around for a 2016 Forester. Made appointments at 3 dealers with a specific person for a specific time. Jared Gale was the only one who kept Shopped around for a 2016 Forester. Made appointments at 3 dealers with a specific person for a specific time. Jared Gale was the only one who kept the appointment --- actually he met me at the door! Lots of talk in my professional recently about creating the best user experience (or UX) we can for our customers. Jared put into practice everything I've been hearing about --- he listened to me, he was empathetic, he did not pressure me, and he was knowledgeable about his product. It was a pleasure doing business with him. On the day of delivery Benny Cruz took the time to patiently explain all the features of my new car. He was encouraging and gave me the information I needed to confidently drive off the lot as a very satisfied owner of a 2016 Forester. More
Terrific Experience with a great price I just picked up a brand new Legacy from Steve Lewis. Transaction was absolutely flawless - I knew I wanted a Legacy to replace an older model so I d I just picked up a brand new Legacy from Steve Lewis. Transaction was absolutely flawless - I knew I wanted a Legacy to replace an older model so I didn't need to shop around for different models, but I was interested in getting the best price possible for not only the new car but also for my trade. I contacted a few other dealerships and got quotes from 2 that were very close to what I wanted to pay but when I stopped by Steve Lewis, I knew this was where I wanted to buy my car. Dave was professional, straightforward and not only offered me a great deal on the whole transaction but I was completely impressed by how he responded when I decided - in the middle of the process of trading another dealership for the car - that I wanted a model with different equipment. He handled this turnaround with only gracious responses and we have ended up with the perfect car. Larry handled all of the paperwork when we came to pick up the car - he explained everything but was respectful of our time - and then we went on to have Dave explain all the bells and whistles that have come with the car - he showed us what had changed from our old car and walked through all of the new features, making sure we got a taste of what the car has to offer. He gave us some great tips on using the new systems and we now have an awesome car from a dealership that has really impressed us - we highly recommend them and will be back when it is time to trade this car! Thank you More
Great personal attention They make buying a new car a pleasant experience. Todd and Terra took the time to make sure I was well informed about the workings of my new Outback They make buying a new car a pleasant experience. Todd and Terra took the time to make sure I was well informed about the workings of my new Outback. There was absolutely no pressure during this whole experience and they went out of their way to make sure I took delivery the next morning. More