
Steve Lewis Subaru
Hadley, MA
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In December, shortly after leasing a 2014 Forester, I submitted an excellent review for Peter Lustenberger. Our experience with Peter was refreshingly genuine; the opposite of traditional car sales peopl submitted an excellent review for Peter Lustenberger. Our experience with Peter was refreshingly genuine; the opposite of traditional car sales people. The atmosphere in the dealership was similar. He had frank, clear answers to our questions and provided abundant help and useful explanations. He gave us confidence that we were dealing with honest and knowledgeable people. For some reason he did not receive my first review. We sincerely hope he will learn of our confidence in him and appreciation for his assistance in leasing our first Subaru. He is the reason we would return to Steve Lewis Subaru. More
This is the third Subaru Outback I have purchased from Steve Lewis and the second Outback that I bought from David Hanks. I have purchased my Subarus from this dealer since they have been in business in t Steve Lewis and the second Outback that I bought from David Hanks. I have purchased my Subarus from this dealer since they have been in business in this area. Their sales associates are all friendly, efficient and accommodating. The dealership has a great reputation in the area. Dave Hanks has worked with me to get the price I wanted to pay without pressure. I took a test drive in the model and color of the car I was interested in buying and made the decision to purchase the last two cars on the day I first went in. David knows all model features and was very patient explaining them all to me. I will look forward to working with him when I purchase my next Outback. More
This was my first time buying a new car and John Acadia made it a great experience. He is knowledgeable, personable, patient, and kind. He really helped me narrow down the kind of car that was right for me made it a great experience. He is knowledgeable, personable, patient, and kind. He really helped me narrow down the kind of car that was right for me and I am nothing but pleased with the results! More
Steve Lewis Subaru was able to get the vehicle we wanted, for the price we wanted. When we went to sign our papers the price changed monthly. We were impressed that when we questioned the payment that the de for the price we wanted. When we went to sign our papers the price changed monthly. We were impressed that when we questioned the payment that the dealership honored their original quote. Thank you! More
We found the overall experience to be professional and pleasing. Todd and Myron were very friendly and informative. There was no high pressure tactics and negotiation went smoothly. Their new facility is pleasing. Todd and Myron were very friendly and informative. There was no high pressure tactics and negotiation went smoothly. Their new facility is very customer friendly and comfortable. This is our 5th Subaru, second from this dealer(not consecutive, 1 Legacy, 3 Foresters). New Outback this time. I would highly recommend this dealer and his staff. More
Dealt with Jesse buying a new BRZ. He was knowledgeable about the vehicle, low pressure, got me a reasonable deal on the car, and he was easy to deal with. He was also very organized and made the transitio about the vehicle, low pressure, got me a reasonable deal on the car, and he was easy to deal with. He was also very organized and made the transition to a new car as seamless as possible. Overall, it was one of the best car buying experiences I have had or witnessed. More
I was treated with courtesy, and it was obvious that I was being listened to when we spoke about what I might be interested in. I neve felt pressured. Peter took the time to get to understand my needs, an was being listened to when we spoke about what I might be interested in. I neve felt pressured. Peter took the time to get to understand my needs, and made sure to address all the things I mentioned were important. I was never rushed through the process. I was offered many clear options in a positive environment. Appointments were always kept, and in time. After having bought a Subaru elsewhere followed by three other Subarus at Steve Lewis, I know they don't go for gimmicks, and that the prices they will offer me for cars are already competitive, without my having to spend tons of time negotiating (that has not been my experience elsewhere). I feel like Steve Lewis Subaru values me as a customer, and appreciate my choosing to do business with them. More
I was in a recent car accident in which I slipped on a patch of ice and crashed into a tree. I was driving a 2012 Subaru Forester. The car was totaled, but because of the construction of the car, the insi patch of ice and crashed into a tree. I was driving a 2012 Subaru Forester. The car was totaled, but because of the construction of the car, the inside compartment was not compromised. The air bag deployed & the seat belts pinned me back, thus saving my life. Physically I was bruised, but with no major injuries. There was no doubt that I would be purchasing another Subaru from Steve Lewis Subaru. My husband called Steve Lewis Subaru for another car, and in one day they had three 2014 Subaru Foresters to choose from which matched my wish list. Joe Clark breezed us through the initial financing, Jesse Bilodeau took care of the registration & plates, Myron Callender walked us through the final signing, and Gus Erskine explained the details from the car manual so I could become familiar with the components of the car. He taught me how to set up my Bluetooth feature, as well as all the other new "bells & whistles". He was an excellent teacher! They all were very sweet and mindful of my recent accident, since I was limping from my bruises. I was driving my new Subaru 5 days after my accident. My husband also drives a Subaru and appreciates their safety features, as well as their style. Thank you!!!! More
This dealership was a pleasure to do business with. John Acadia is a knowledgeable, easy going individual who made the experience less stressful than any other car purchase we've made in the past. We were a Acadia is a knowledgeable, easy going individual who made the experience less stressful than any other car purchase we've made in the past. We were able to purchase the car at a very reasonable price without pressure, and most importantly, without the needless back and forth price negotiation with the general manager. John spent a good deal of time reviewing the new car's basic operation so I was comfortable driving it from the very beginning. Both my husband and I would recommend this dealership along with John as a point of contact for sales. More
Peter worked with us and showed us several new and used vehicles. He listened carefully to what we had to say and was a great help in assisting us make our final choice. Peter worked hard for our business, vehicles. He listened carefully to what we had to say and was a great help in assisting us make our final choice. Peter worked hard for our business, all the while remaining friendly and professional. We ended up with a vehicle that meets our needs at a fair price. The next time we need a car, we'll visit Peter again at Steve Lewis Subaru. More